Business Advisory Associate - Warranty Management

Business Advisory Associate

Skill required: Supply Chain - Warranty Management
Designation: Business Advisory Associate
Qualifications:BE
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Process warranty claims for a US based agricultural and construction and forestry equipment to maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreement
What are we looking for? • BE Mechanical/Automobile Graduate (Experienced) • Experience in Warranty • Experience with Auto components • Interpersonal skills to deal with dealers, warranty engineers, etc • Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim • Basic level capability in use of desktop software (MS Office Suite, with focus on Excel) • Organized, timely, pro-active and highly productive • Strong written communication in English • Attention to detail and ability to multi-task • Investigate and Verify warranty claims based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) & take appropriate decision • Implement practices to improve operational efficiencies • Coach and Train team members
Roles and Responsibilities: • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts •Verification and analysis of warranty claims based on available external resources (e.g. DTAC, parts catalogs, sales information) •Running queries •Documenting and adding comments (e.g. to slow pay list or to the claim)