Business Support Manager

Business Management - Analyst

You are a strategic thinker passionate about driving solutions in business administration and operational excellence. You have found the right team.

As a Business Support Manager in our team, you will spend each day providing essential support for day-to-day business functions and ensuring effective administration and control across the organization. You will be responsible for partnering with all levels of senior management to deliver on a variety of business administration and control responsibilities, supporting the seamless operation of our business and contributing to our overall success.

 

Job responsibilities 

• Manage on/off boarding and transfers in/out
• Provision technology hardware, applications, and market data
• Liaise with Project Management for technology upgrades, facility upgrades, and summer intern onboarding
• Serve as a conduit to multiple groups and business teams; maintain floor plans, oversee move management, and review cost allocations/cost centers
• Support Business Continuity planning, including call trees and disaster recovery site testing
• Review and certify physical floor access
• Enforce a dynamic control and compliance environment, continuously mitigating risk in business processes
• Ensure effective business and process controls are consistently maintained across all businesses
• Participate in and occasionally lead strategic initiatives and ad hoc projects within Business Support Management

Required qualifications, capabilities, and skills

• 2+ years of related experience
• Strong oral and written communication skills
• Independent problem solving skills
• Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure
• Excellent relationship building skills with the ability to listen well and influence others
• A self-starter who is organized and consistently meets deliverables
• Focus on Controls and mitigating Risk factors
• Knowledge of Microsoft Office (Excel, Word, and Powerpoint)

Preferred qualifications, capabilities, and skills

• Customer service / Client facing experience is helpful
• Comfortable leading an initiative or playing a support role on the broader team

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Mid Level