Client Service Delivery Lead

Client Service Delivery Lead

Project Role : Client Service Delivery Lead
Project Role Description : Responsible for seamlessly delivering services to the client. Assigns all work assignments, commits team(s) to work, manages their work quality, manages the teams financials and mix to targets, and drives the teams overall people management. Monitors and controls service delivery metrics.
Must have skills : Learning Delivery Operations
Good to have skills : Delivery Excellence
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Client Service Delivery Lead, a typical day involves overseeing the smooth execution of service delivery to clients, ensuring that all assignments are appropriately allocated and that team members are effectively engaged. This role requires continuous monitoring of service quality and financial performance, while also focusing on managing team dynamics and fostering a productive work environment. The position demands active coordination across various functions to maintain high standards and meet organizational objectives, ensuring that client expectations are consistently fulfilled through diligent oversight and strategic planning.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead initiatives to enhance team productivity and service quality through innovative approaches.
- Facilitate effective communication channels within and across teams to ensure alignment with client goals.
- Support the development and mentoring of junior team members to build capabilities and foster growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Learning Delivery Operations, Delivery Excellence.
- Strong capability in managing service delivery metrics and financial targets to optimize team performance.
- Experience in coordinating cross-functional teams to achieve seamless client service outcomes.
- Ability to implement process improvements that enhance operational efficiency and client satisfaction.
- Skilled in people management practices, including resource allocation, performance monitoring, and conflict resolution.

Additional Information:
- The candidate should have minimum 12 years of experience in Learning Delivery Operations.
- This position is based at our Mumbai office.
- A 15 years full time education is required.