Communications and Governance Lead

Communications & Governance Lead

Role summary:

As a Vice President, Communications, Governance & Design Lead within Regulatory Operations, you will lead strategic communications, governance execution, and experience/design standards across a portfolio of regulatory initiatives. You will partner closely with Business Management and Project Management to translate business requirements into clear outcomes, predictable delivery, and strong stakeholder alignment.

A core priority is designing and launching a centralized Regulatory Operations portal—a “one-stop-shop” for data/information/metrics/communications—that can consolidate content and reporting currently distributed across multiple datapoints. 

 

Job responsibilities

• Translate priorities into measurable outcomes and definitions of done.
• Clarify scope/time/cost/quality trade-offs for each initiative.
• Provide executive visibility into progress, dependencies, and decisions.
• Build integrated delivery plans covering milestones, resourcing, and critical path.
• Drive an execution cadence that produces decisions and follow-through.
• Own end-to-end delivery, removing blockers and managing issues transparently.
• Design governance routines, decision rights, approvals, and documentation standards.
• Partner with Risk/Controls to ensure controlled, audit-ready materials.
• Anticipate risks and escalate early with options and impact assessment.
• Develop internal communications, narratives, and leader prep (talking points/Q&A).
• Lead portal discovery, build, governance, and success metrics for adoption and continuous improvement.

Required qualifications, capabilities, and skills

• Experience across internal communications, business management, program/project management, governance/operating model, or related roles in a regulated or complex operating environment.
• Strong executive communication skills: excellent writing/editing, crisp verbal communication, and ability to simplify complex topics.
• Demonstrated ability to build and run governance cadences (decision forums, change control, RAID, action tracking) across multiple stakeholders.
• Strong delivery orientation: planning, dependency management, and issue/risk management; comfortable operating across multiple concurrent initiatives.
• Proven stakeholder management and influence skills, including comfort challenging constructively and driving decisions.
• Analytical mindset with ability to define metrics, structure reporting, and improve processes.
• High standards for accuracy, risk awareness, and integrity.

 

Preferred qualifications, capabilities, and skills

• Experience in Regulatory Operations and/or partnering with Controls, Operational Risk, Compliance, or Audit.
• Experience designing/building internal portals or knowledge hubs and establishing content governance models.
• Strong proficiency in PowerPoint and Excel; experience with documentation/process mapping tools (e.g., Visio).
• Familiarity with data visualization/reporting approaches (e.g., Tableau/Power BI) and basic data concepts (data quality, lineage, access controls) is a plus.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Senior Level