Customer Engineering Manager - Enterprise Applications and Cloud Solutions

Customer Engineering Manager, Practice, Google Cloud

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Leadership experience (e.g., people management, team lead, mentorship, coaching).
• Experience with enterprise application (e.g., SAP, VMware, Oracle) technologies or concepts, cloud, and on-premise technologies.
• Experience leading technical conversations, demos, prototyping or workshops with customers.
• Experience driving the adoption of specialized workloads with executive and technical domain experts.

Preferred qualifications:

• Experience as thought leader in enterprise applications and IT environment, specialized in technical sales and strategizing around customer and industry solutions.
• Experience influencing cross-functional teams, customers, and partners to impact business goals, customer experience, and customer expansion.
• Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
• Experience with SAP and VMware migration to cloud.
• Experience with enterprise IT environment and requirements for enterprise applications including migration and modernization of compute, storage, data protection, and governance to public cloud environments.

About the job

As a Practice Customer Engineering (CE) Manager and Practice Lead, you will lead and deploy a team of Enterprise Applications Sales Specialists and Subject Matter Experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of sales and technical excellence and understand the mechanics of architecture, delivery, and consumption within your specialized domain and Google Cloud’s products and solutions.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead a team of Enterprise Applications Sales Specialists, focusing on pipeline creation, conversion, meeting and exceeding goals within the sub-region.
• Lead a team of Practice Customer Engineers within the sub-region, focusing on team culture, talent strategy, and skills development to deliver successful cloud transformations for customers and accelerate value realization.
• Foster customer partnership and provide thought leadership related to cloud, transformation, and highly specialized technical solutions in your Practice to drive technical wins.
• Partner with Sales to define technical go-to-market strategies and delivery plans, focusing on advanced workload adoption and repeatable solution development. 
• Balance technical leadership with operational excellence. Lead workload and opportunity review meetings and provide insight into how to achieve a technical win and migration strategy, working directly with customers, partners, and prospects. Oversee domain-specific prototyping and proofs-of-concept.

Experience Level

Senior Level