Customer Support Executive

📢 Job Opening: Sales & Customer Support Executive

Company: Tangy Oak

Website: www.tangyoak.com

Location: Work from Home (Mumbai candidates preferred)

🌿 About Tangy Oak -

Tangy Oak is a growing premium home décor brand specializing in elegant wall clocks, mirrors, and customized décor products. Our mission is to provide beautiful products along with an exceptional customer experience.

As we continue to expand,

We are looking for a dedicated Sales & Customer Support Executive to manage customer communication, improve service quality, and convert direct inquiries into sales.

💰 Compensation Structure - Fixed Salary - ₹6,000 per month

📈 Monthly Incentive Structure (Applicable only on direct offline sales personally converted through WhatsApp / Instagram and paid via UPI)

• 5% on sales up to ₹35,000
• 10% on sales from ₹35,001 to ₹1,00,000
• 15% on sales from ₹1,00,001 to ₹2,00,000
• 20% on sales above ₹2,00,000

👉 No upper limit on incentives

The more sales you convert, the more you earn.

💡 Example Monthly EarningsIf you convert ₹2,50,000 in offline sales:

• First ₹35,000 @ 5% = ₹1,750
• Next ₹65,000 @ 10% = ₹6,500
• Next ₹1,00,000 @ 15% = ₹15,000
• Remaining ₹50,000 @ 20% = ₹10,000
• Total Incentive = ₹33,250

• Fixed Salary = ₹6,000👉 Total Monthly Earnings = ₹39,250

Key Responsibilities -

📞 Customer Calls & Order Confirmation

Call customers to confirm address, product details, and delivery information

• Ensure order details are accurate before dispatch
• 🔁 RTO & Returned Parcel Re-dispatch
• Call customers whose parcel has returned back to us (RTO)

• Reconfirm address and availability

• Coordinate and resend the parcel after confirmation

💬 Customer Support -

• Respond to customer queries on WhatsApp, Instagram, Facebook, and Email
• Assist with product details, delivery updates, and order queries

💸 Offline Sales Conversion

• Convert direct inquiries from WhatsApp / Instagram into confirmed orders
• Explain products and offers
• Help customers complete payment via UPI

📱 Social Media Engagement -

• Post content 3–4 times a week
• Reply to comments and DMs

⭐ Reviews & Feedback

• Follow up with customers for reviews
• Collect return reasons and feedback

📊 Record Keeping

Maintain basic records in Excel / Google Sheets for:

• customer inquiries
• order status
• delivery updates
• RTO / resend cases
• sales converted

Training will be provided.

• 🎯 Ideal CandidateStrong Hindi communication + basic English
• Comfortable with calls and customer chats
• Basic Excel / Google Sheets knowledge
• Friendly, patient, and customer-focused
• Prior telecalling / support / sales experience preferred
• Mumbai candidates preferred

📩 How to Apply - Interested candidates can apply using the form below:

Application Form:

https://forms.gle/48mC9HWdfNYEghnw9

⚠️ Please fill the application form completely. Incomplete applications may not be considered. Only shortlisted candidates will be contacted for the next round.