Delivery Operations Associate Manager

Delivery Operations Associate Manager

Skill required: Talent Development - Learning Content Development
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Learning & Development Content Associate Manager (CL8) is responsible for leading the development, quality, and governance of learning content across multiple programs. The role ensures that learning assets are instructionally sound, aligned with business objectives, and compliant with regional and global standards. This position partners with learning strategists, instructional designers, and stakeholders to deliver high-impact learning experiences across digital and blended formats.
What are we looking for? Relevant years of experience in Learning & Development, instructional design, or learning content roles• Prior experience leading content development or quality review teams• Experience working with global or regional stakeholders preferred •• Bachelor’s degree in Education, Instructional Design, Learning Sciences, Communications, or related field• Post-graduate qualification or certification in Learning & Development or Instructional Design is desirable •"Must be open to Australian shift timings: (9 am to 5 pm) Australian time" • Strong knowledge of instructional design principles and adult learning methodologies• Experience in managing digital learning content (eLearning, virtual, blended formats)• Proficiency with LMS/LXP platforms and content authoring tools• Understanding of accessibility standards (WCAG) and inclusive learning practices in Australia• Stakeholder management and content governance skills• Strong written, review, and editorial capabilities with attention to detail• Ability to manage multiple projects in a fast-paced, global delivery environment
Roles and Responsibilities: •• Lead and manage end-to-end learning content development initiatives across programs• Oversee instructional design, content writing, and multimedia learning assets to ensure quality and consistency• Review and approve learning content for instructional integrity, accuracy, accessibility, and branding standards• Partner with stakeholders to translate learning requirements into effective content solutions• Manage content production timelines, dependencies, and risks across multiple workstreams• Ensure adherence to Australia-specific accessibility, inclusion, and compliance requirements• Mentor and guide content developers, instructional designers, and QA reviewers• Drive continuous improvement through content analytics, learner feedback, and quality metrics