Delivery Operations Associate Manager - Web Delivery Lead

Delivery Operations Specialist

Skill required: Marketing Operations - Content management
Designation: Delivery Operations Specialist
Qualifications:Any Graduation
Years of Experience:7-10 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Job Description - Delivery LeadRole purposeOwn end-to-end delivery for the “Web” workstream across a program/portfolio—coordinating requirements, releases, content, QA, and stakeholder communications to ensure predictable, compliant, high-quality web outcomes.Key responsibilities• Lead web workstream planning: intake, sizing, sequencing, sprint/release calendars, dependency mapping, and go/no-go readiness.• Serve as primary escalation point for web delivery risks/issues; drive mitigation and cross-team alignment.• Coordinate across functions (CMS publishing, design, HTML/dev, QA, analytics, compliance, DAM) to deliver on time and within standards.• Define/maintain delivery playbooks, SLAs/OLAs, RACI, and operating cadence (stand-ups, status reports, stakeholder reviews).• Ensure governance: accessibility, brand standards, security/privacy, and content approvals are met prior to launch.Required skills & experience• 6–10+ years in digital/web delivery, with demonstrated leadership over multi-squad delivery.• Strong project/program management, risk management, stakeholder leadership, and prioritization.
What are we looking for? Tools (typical)• Work management: Workfront/Jira/Azure DevOps• CMS/DXP: AEM (preferred), Sitecore, etc.• Reporting: dashboards, analytics platforms (Adobe/GA)Success measures• On-time release delivery, reduced rework/defects, stable production performance, stakeholder satisfaction, audit-ready compliance.
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures• The person requires understanding of the strategic direction set by senior management as it relates to team goals• Primary upward interaction is with direct supervisor or team leads• Generally interacts with peers and/or management levels at a client and/or within Accenture• The person should require minimal guidance when determining methods and procedures on new assignments• Decisions often impact the team in which they reside and occasionally impact other teams• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture• Please note that this role may require you to work in rotational shifts