Digital Content Management Analyst

Digital Content Management Analyst

Skill required: Talent Development - Learning Content Development
Designation: Digital Content Management Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Learning Admin – Analyst (Level 11) is responsible for end-to-end learning administration and scheduling support for Learning & Development programs. The role ensures accurate coordination of training schedules, LMS administration, resource allocation, and stakeholder communication. This position acts as a subject matter expert in learning operations, supporting smooth delivery of learning programs while maintaining compliance, quality, and data accuracy. Talent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce. Develop learning activities and supporting materials according to the content design plan.
What are we looking for? years of experience in Learning Administration, Scheduling, or Learning Operations. • Prior experience in a shared services, L&D, HR operations, or service delivery environment preferred. • Exposure to LMS platforms SuccessFactors & ClearXP is mandatory. Exposure of working with Australian client in airline sector. " •"Must be open to Australian shift timings: (9 am to 5 pm) Australian time" •• Bachelor’s degree (B.A / B.Com / B.Sc / B.Tech or equivalent). "• Strong understanding of Learning Administration and Scheduling processes. • Hands-on experience with Learning Management Systems - (SuccessFactors & ClearXP). • Advanced MS Excel and MS Office skills for data analysis and reporting. • Strong analytical and problem-solving capabilities. • Excellent written and verbal communication skills. • High attention to detail and data accuracy. • Ability to manage multiple priorities in a fast-paced environment. • Customer service mindset with stakeholder management skills. • Multi-cultural awareness and ability to work with global teams. • Knowledge of Australian public holidays and regional scheduling considerations."
Roles and Responsibilities: •"• Administer and coordinate learning schedules across internal and external training programs. • Manage and update Learning Management Systems (LMS) including course setup, enrollment, attendance, and completion tracking. • Coordinate with instructors, vendors, facilities, and internal stakeholders to confirm training logistics. • Monitor learning schedules and resolve conflicts related to resources, venues, or participant availability. • Maintain accurate learning records, reports, and dashboards related to training delivery and participation. • Respond to learning administration queries within defined service timelines. • Ensure adherence to learning policies, cancellation guidelines, and documentation standards. • Perform quality checks on learning data and support audits or compliance reviews. • Identify process improvement opportunities within learning administration and scheduling workflows. • Support knowledge transfer, onboarding of new team members, and continuous improvement initiatives."