Director - Customer Service & Logistics

Director - Customer Service & Logistics

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will lead Customer Service & Logistics (CS&L) in your geography covering all process areas from plan-to-cash. You will define and enable the delivery of the service, cash, cost, quality and safety targets of the market in line with the CS&L strategic vision.

How you will contribute

You will:

• Develop and execute a strategy to ensure delivery of cash, cost and service targets in daily operations and for specific projects (innovation, productivity, supply network design)
• Recruit, retain, engage, develop and manage talent to ensure there is a pipeline for critical positions
• Ensure cooperation with internal (commercial and supply chain teams) and external stakeholders (customers and third-party providers) so objectives are met
• Ensure business goals are achieved through the effectiveness of the IBP process
• Define logistics service operational guidelines (i.e., defining guidelines, parameters, service levels and standards) in which local third-party providers operate
• Deliver process and performance excellence, looking for opportunities to continuously improve across all CS&L areas (demand and supply planning, customization, warehousing and transportation, order-to-cash and cash-to-bill)
• Lead the master plan to progress in the integration journey, driving agility and integration
• `Define and bring to life a portfolio segmentation strategy to drive differentiated supply chain solutions tailored to different channel/customer needs

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Previous senior leadership role and experience in CS&L in a large multinational business in logistics and related fields with concentration in replenishment planning, production planning/scheduling, inventory management, demand planning and general business knowledge
• Strategic agility and business acumen to track the continuous improvement record
• Ability to lead and navigate in a complex matrixed organization
• Demonstrates credibility and presence, consistently role modelling our values
• Understanding of process linkages across the entire supply chain
• Ability to create a high-performing, agile organization demonstrating strong people and team management skills
• Can demonstrate experience of ensuring supply chain readiness in delivering innovation and new products to the market

Director CS&L

Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy

Business Unit Summary

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as Cadbury chocolates, Bournvita and Tang powdered beverages, Oreo and Cadbury Bournvita biscuits, and Halls and Cadbury Choclairs Gold candies get safely into our customers hands—and mouths. Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research & Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 – the fourth time we’ve received this award.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularNetwork ManagementCustomer Service & Logistics

Experience Level

Executive Level