Deputy Manager - Customer Quality Assurance (Engine)

Responsibilities & Key Deliverables

• Experience in handling customer complaints of Industrial application engines and Gensets (additional Electrical integration experience). 
• Monitoring of Field failures related to Engine aggregate.
• Responsible for reducing Repairs Per Hundred (RPH) & warranty cost
• Analysis of field complaints & providing solution as fast as possible
• Coordinating with Customer care team for effective and immediate customer Complaint resolution.
• Field visits for onsite analysis & understanding applications / Usage 
• Providing field fix 
• Deployment of current Engine failure learnings on new product to ensure first time right new product
• Ensuring sustenance of actions taken
• Improving response time
• Systematic approach of problem solving using some of the advanced problem solving tools
• Co-ordination with other functions such as Customer care, CDMM, PDRDS, Manufacturing, SQI & account for faster implementation of solution
• Co-ordinate with all manufacturing plants for the early hours issue as well as warranty project execution
• Participate in DFMEA, PMEA
• Warranty parts scrutiny, Engine tear down analysis
• Plant process audit at regular interval
• Ensure shop floor quality by Sustenance auditing, monitoring, Improving the compliance to standard
• Hands-on experience in data management for all customers and daily MIS. 

Preferred Industries

Education Qualification

General Experience

7-10 Years, exp in Field Quality - Industrial Engine & Genset preferred 

Critical Experience

Failure Analysis / diagnosis / Problem solving • Co-ordination skill (co-ordination with various agencies such as End customers , Dealers , Suppliers , Marketing service , Horizons & Manufacturing ) • Very good at follow ups & de bottlenecking the issues 

System Generated Core Skills

System Generated Secondary Skills