Trainee Test Engineer - Application Monitoring and Operations

Executive DEO Captcha

Skill

Monitoring, Commuincation

Job Description

 

Position Statement / Purpose:  

Operations Monitor Engineer will monitor the performance and availability of the Web and Mobile application for our client as per predefined frequency. This role shall drive through application monitoring in order to provide good customer experience.

 

Key Deliverables (Key Result Areas): 

• Application Monitoring 
• Sanity Check
• Communication Skills
• Escalation Process
• Working Effectively on Timely Alerts 
• Task Management

Key Responsibilities (Job Description): 

• Application Monitoring: 
• It involves monitoring the performance and availability of web and mobile applications and report if any issues observed directly route to relevant stakeholders (Internal and External). 
• Sanity Check:
• This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
• Effective Communication:
• Proactive and prompt communication with clients to resolve their queries quickly and accurately.
• Escalation Process:
• Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
• Working Effectively timely alert:
• All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
• Task Management:
• Job demands efficient task management with good Analytical, Logical Reasoning Skills with Smart and quick thinking.

 

 

Key Performance Measures and KPIs:

1. Defects Handling
2. Average Handling Time
   1. Timely Escalation to the client
   2. No Client Complaints and Internal defects
   3. Accuracy and Completeness 
   4. Effective Communication with internal and external stake holders

 

KPIs –

1. Performance
2. Quick Thinking along with managing multiple tasks
3. Highlight and raise alert in the stipulated time 
4. No internal & external compliant defect
5. Monitoring and meeting SLA
6. Correctness of Transaction
7. Adherence of the process defined.

 

 

1. Organizational Process Adherence 
2. Timely Applying leaves
3. Maintaining office decorum
4. Following code of conduct policy

 

 

1. Skills Enablement
2. Refresher Sessions 
3. Learning & Development certifications 
4. Attending Enhancement Session by learning & development team 
5. Attending Learning & development sessions organized by the team

 

 

 

 

Key Decision Pointers (capture any decision-making authority, if any):

1. Analysis of error captured by automation

 

 

Mandated Certifications in the role:

1. Certification courses related to domain & process 

 

Linked Career Roles –

1. Manual test engineer to Automation Engineer
2. Performance engineer
3. Through learning and certifications, Internal Job Rotations available across the organization. 

 

Background: 

 

• Education: 
• Graduates – BE/B Tech (IT, Computer Science, EXTC), BSc/MSc (IT)/MCA or equivalent
• Work Experience: 
• 0 to 6 Months

 

• Technical 
• Knowledge mobile browser testing (preferred)
• Knowledge of monitoring

 

 

• Behavioural/Soft Skills
• Communication skills
• Ability to prioritize tasks.
• Punctuality
• Willingness to work in shifts.
• Willingness to reskill/upskill