Learning Management System (LMS) Manager

GN - Strategy - MC - T&O - LMS - 07

Job description:

Join our team in Talent & Organization and find endless opportunities to solve the most pressing client needs and challenges, especially during the backdrop of a global pandemic as we adapt to the new norm.  

Practice: Talent & Organization – LMS I Areas of Work: Learning Design and Development, Change Management and HR Transformation | Level: Manager | Location: Gurugram, Bangalore, Mumbai, Pune, Hyderabad, and Chennai | Years of Exp: 12+ years

Skill/Operating Group

LMS Manager [T&O]

Level

Manager

Location

Pune/Gurgaon/Mumbai/Bengaluru

(Gurgaon preferred)

Travel Percentage

Expected Travel could be anywhere between 0-100%

Principal Duties and Responsibilities:

• Serve as a trusted advisor to clients on LMS/LXP strategy, roadmap, and adoption.
• Lead LMS selection and evaluation processes with clients, aligning technology recommendations to business needs.
• Drive thought leadership by staying ahead of trends in learning technologies (LMS, LXP, AI-enabled learning, adaptive learning, analytics, etc.) and sharing insights with clients and internal teams.
• Contribute to business development efforts including RFP responses, solutioning, and client presentations.
• Partner with practice leadership to define go-to-market strategies and enhance service offerings.
• Represent the organization in industry forums, webinars, and client events to enhance brand visibility.
• Drive capability building within the team on emerging learning technologies and interoperability standards.
• Lead design, build, and configuration of enterprise LMS solutions (e.g., Cornerstone, Saba, SuccessFactors, Docebo, etc.).
• Provide guidance on interoperability standards (SCORM, AICC, xAPI, cmi5) ensuring compliance and scalability.
• Govern LMS implementations and upgrades, ensuring delivery quality, performance, and user adoption.
• Support and guide project teams on SaaS configuration areas (notifications, translations, user management, analytics, reporting, roles & permissions, org structure setup).
• Develop accelerators, frameworks, and assets for scalable and repeatable delivery.
• Lead and mentor project teams across multiple engagements.

Key Competencies and Skills:

• Exceptional communication and presentation skills with the ability to engage senior executives and C-level stakeholders
• Strong business acumen and consultative approach to translate complex client needs into strategic learning technology solutions
• Proven capability to manage ambiguity and drive clarity in complex, multi-stakeholder environments
• Advanced analytical and problem-solving skills with keen attention to detail and data-driven decision making
• Ability to lead multiple client engagements simultaneously while maintaining high delivery quality and client satisfaction
• Strong relationship management skills to build long-term client partnerships and expand market opportunities
• High learning agility with a continuous drive to upskill and stay ahead of emerging learning technologies and market trends
• Cross-cultural competence and ability to work effectively with global teams and clients across diverse geographies

Additional Information: