HR Service Delivery Senior Manager

HR Service Delivery Senior Manager

Skill required: Payroll - Payroll Process Design
Designation: HR Service Delivery Senior Manager
Qualifications:Any Graduation
Years of Experience:16 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The role is accountable for the operation and delivery of Payroll services to the client. The position ensures quality of service is maintained, client targets are met and day to day people management. Payroll involves managing and overseeing all aspects of the payroll process, from input submission to employee payout, with the goal of ensuring accurate and timely employee and statutory payments. This role requires meticulous attention to detail and strong stakeholder management Design processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission.
What are we looking for? "• Relevant years of in-depth experience/knowledge in Payroll for Australia region for Supermarket/Retail client. • Relevant years of experience in Managing Team and Client key stakeholders. • Strong practical experience managing end-to-end Australian payroll processing, including: - PAYG withholding - Superannuation (including SuperStream compliance) - Leave accruals and termination payments • Should have good understanding on Payroll Controls/Checks to make sure Payroll is 100% accurate i.e. Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc. • Knowledge of SAP, Kronos & SuccessFactors • Payroll certification would be a plus • Strong MS Office and Excel skills • Proficient with Operational Excellence Practices " •Graduate in any discipline •"• Excellent organizational & prioritisation skills. • Multi-cultural awareness. • Excellent English Language communication skills • Business Case Development • Business Operations Management • Business Process Design • Business Process Implementation • Operations Management • Problem Solving • Process Architecture • Quality Management • Service Quality Management • Excellent Business Excellence knowledge • Team Player • Excellent Customer Service skills"
Roles and Responsibilities: •"Key Responsibilities • Participate in the establishment and development of the operation, leveraging previous (Payroll outsourcing) experience in order to provide a differentiated service to the client • Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) • Initiate, design and implement business process excellence improvements • Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers • Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business. • Provide solutions to complex business problems within the service line. • Establish and maintain key relationships with the client, team leads and client management. • Can act as a subject matter expert • Understand and adhere to Data Protection Criteria." •"Must be open to Australian shift timings: (9 am to 5 pm) Australian time"