IN-Specialist 3_Data Science_IGT - Citizen and Business Services_Advisory_Mumbai

Job Description & Summary: At PwC, our purpose is to build trust in society and solve important problems. We are a network of firms in 157 countries with more than 300,000 professionals dedicated to delivering quality in Assurance, Advisory, and Tax services. 

Within Advisory, we have a large team focused on driving government transformation through digital inclusion. We are seeking a candidate who is motivated to work with government clients and make a positive societal impact. The successful candidate will be expected to work proactively and effectively across client engagements and take ownership of delivering the entrusted scope of work.  

Responsibilities  

• Lead Government Process Re-engineering: map AS-IS/TO-BE processes, streamline and digitize workflows, and define citizen-centric KPIs. 

• Plan and monitor e-governance projects: maintain schedules, track risks/issues/dependencies, coordinate vendors, and report on KPIs/SLAs. 

• Support contract management: contribute to Statements of Work, change requests, compliance tracking, performance reviews, and service credits/penalties. 

• Elicit and document requirements: run workshops/interviews; produce documentations, user stories/use cases, and acceptance criteria; maintain traceability. 

• Develop strategic roadmaps, guidelines, and frameworks: define objectives, milestones, standards, and measurement plans. 

• Drive change management: stakeholder analysis, communications planning, training coordination, and adoption metrics. 

• Coordinate application rollout: plan releases, prepare cutover/runbooks, manage hypercare, and support end-user onboarding/training. 

• Analyze implemented solutions: assess fit against requirements, identify gaps, and recommend remediation or enhancements. 

• Conduct feasibility studies for new or amended solutions: evaluate options, estimate effort/cost, assess risks, and outline implementation approach. 

• Support application audits: coordinate performance testing/tuning, security assessments, and quality certification readiness. 

• Prepare strategies and execution plans: define delivery approach, resourcing, governance, and KPIs. 

• Evaluate projects and measure impact: track outcomes, benefits realization/ROI, capture lessons learned, and recommend course corrections. 

• Manage bid processes with procurement: conduct pre-bid meetings, handle clarifications, support technical/commercial evaluation, and assist in award decisions. 

• Contribute to business development: identify opportunities, support solutioning, develop proposals, and participate in client presentations. 

• Provide other related consulting and implementation support as needed. 

Mandatory skill sets:  

• 2+ years’ experience across DPR development, RFP/bid management, GPR, management consulting, business analysis, business development, strategic planning, and change management. 

• Government sector exposure: Central/State/ULBs and collaboration with Ministries/Departments (multi-State/UT experience preferred). 

• Capability to design data collection, consolidation, validation, reporting, and analysis mechanisms for apex-level decision-making. 

• Hands-on experience with e-Governance programmes, including monitoring, evaluation, and delivery. 

 Preferred skill sets:  

• Project and program management (planning, scheduling, risk/issue tracking) 

• Government Process Re-engineering (AS-IS/TO-BE mapping, process optimization, digitization) 

• Business analysis (requirements elicitation, documentation, UAT support) 

• Strategic planning and roadmapping (prioritization, KPI definition) 

• Change management and stakeholder engagement (communications, training, adoption) 

• Solution assessment and gap analysis (fitment review, remediation recommendations) 

• Cost–benefit and feasibility analysis (options appraisal, ROI) 

• Data analysis and reporting to support decision-making 

• Related e-governance consulting capabilities, etc. 

Years of experience required:  

• 2-10 years of relevant work experience.  

Education qualification:  

• BE /BTech/MCA and MBA (or any equivalent full time management program of at least 12 months)