Jamf and MacBook Support Specialist

Infrastructure Engineering I-SUPPORT SERVICES-IT Infra

Job Description

Job TitleJamf and MacBook Support SpecialistDepartment IT GradeM2- M3Location  Mumbai Reporting To Nipindra kumar

 

1. Position Purpose 

Managing jamf console and handling L2 and L3 issues for MacBook users, Driving end-to-end new solutions from evaluation and deployment for the bank (Initiate Propose, Plan, Deploy and Support).

 

1. Position Responsibilities

Sr. No. Key Responsibilities1Proficiency in Jamf application management2Sound knowledge of Apple MacBook and Ipads3Knowledge of Network 4Managing the Vendor team to provide support EUS5Good communication skills

 

1. Qualifications and Experience Requirement

Experience Essential

6 to 10+ years relevant experience

 

1. Competency Requirements
2. Technical Skills

SkillAttribute End user support and escalation management  Details in Annexure 

 

1. Behavioural Skills

SkillAttribute Good Communication

 

 

 

 

 

 

 

Annexure

 

• Technical Skills.
  • Jamf application Proficiency and Troubleshoot and resolve issues with company -issued Mac computers and mobile devices. 
  • Image and deploy end-user computing equipment to users. 
  • Install approved software on computers based on approved tickets in the queue. Support in Apple Mail, Microsoft Office 365 and Third party mail clients configuration.
  • Support for Software/App/Tools installation, Diagnosis, Troubleshooting etc..
  • Apple services support like iOS syncing with iTunes, Apple Music Sync, iCloud Setup, Creating and managing Apple ID’s.
  • New configuration and Technical support for Airport Express, Airport Extreme, Time Capsules, Apple TVs, Apple Screen etc..

  • Coordination at Apple stores for service / Troubleshooting of device hardware issues.

     

     

• Management
  • Manage and Interact with customer stakeholder teams to provide capacity planning and analysis to ensure system can meet customer performance requirements.
  • Perform Change Management & Release Management as per the defined processes and frameworks.
  • Manage day-to-day operations such as applying security patches/fixes, anti-virus updates as released by software manufacturers and vendors.
  • Collaborate in assessing current and expected Windows infrastructure needs, configuration, maintenance, optimization and documentation of the infrastructure.
  • Follow and apply configuration and security standards and policies within a defined Change Management process. 
  • Must be equipped to handle the solution from requirements to production roll out including any kind of user migration.
  • Create and update technical documentation of operating procedures as needed.
  • Support IT goals and objectives including measures and projects.

  • Ensure that system improvements and changes are implemented correctly and monitor all effects of the modifications.

     

 

• Work Exposure:               
  • Serve as a technical expert for Tier 1/2 support groups.
  • Candidate must have 6-10 years of experience in Desktop operation support.

• Monitor and maintain the bank's IT infrastructure, including servers, networks, and storage systems.
• Troubleshoot and resolve infrastructure-related issues promptly, ensuring minimal downtime.
• Implement and manage infrastructure upgrades and enhancements to improve performance and security.
• Collaborate with other IT teams to ensure seamless integration and optimal performance of applications and systems.
• Conduct regular backups and disaster recovery tests to ensure data integrity and business continuity.
• Stay updated with the latest industry trends and technologies, and recommend innovative solutions to enhance our infrastructure.
• Document and maintain accurate records of infrastructure configurations and changes.
• Provide technical support and guidance to internal stakeholders, ensuring a smooth user experience.
• Conduct performance analysis and optimization, identifying bottlenecks and implementing solutions.
• Ensure compliance with regulatory standards and best practices in infrastructure management.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of experience in IT infrastructure management, preferably in a banking or financial institution.
• Strong knowledge of networking concepts, including TCP/IP, routing, and switching.
• Hands-on experience with server administration, virtualization, and cloud computing technologies.
• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation.
• Familiarity with ITIL practices and principles is preferred.
• Excellent problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Willingness to stay updated with emerging technologies and industry trends.

Experience Level

Senior Level