Lead Specialist - Learning and Development (Insurance Operations)

Lead Specialist - Training

Company:

Marsh

Description:

We are seeking a talented individual to join our Training (Insurance Operations) team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Lead Specialist – Insurance Operations (Grade D1)

No. of positions – 1

Last date to apply – 21st April’26

The Learning and Development Specialist will support the Learning & Development team in delivering training programs and materials that enhance colleague skills and knowledge enterprise-wide.

This role will assist with course design, virtual training delivery, and administrative support for learning systems. The Learning and Development Specialist will work closely with Senior Learning and Development Specialists and other stakeholders to ensure training programs meet business needs and compliance standards.

We will count on you to:

Systems Training

• Assist Senior Learning and Development Specialists with the instructional design and development of system and procedure training materials, including e-learning modules, instructor-led courses (virtual hybrid and in-person), blended learning programs and other materials.

• Deliver virtual training sessions and assist with face-to-face workshops as required

• Create, maintain and update training content on the Marsh Training Hub on SharePoint, Degreed pathways, and Workday, and Articulate Storyline as required

• Collaborate with HR and L&D teams to align training with regional and enterprise frameworks and priorities  

Onboarding Experience

• Support the coordination and development of detailed onboarding plans and induction timelines with Australian and New Zealand managers for India roles directly supporting Australia and NZ teams.

• Work with managers to design and update employee and manager onboarding checklists

• Support onboarding activities, including developing induction schedules and facilitating sessions

• Work with onshore managers to:

• Resolve onboarding challenges, including IT access and training material availability

• Ensure consistent adherence to onboarding schedules and team cadence, supporting smooth integration of teams

• Ensure continuous improvement of the onboarding process informed by data and stakeholder feedback.

Technical Training

• Collate feedback from Australian Managers on training needs

• Work with Senior Learning and Development Specialist on Tier 1 Accreditation administration, including activities such as token allocation, enrolment queries or new requirements

• Work with centralised teams on the design of training content as it relates to Marsh Risk

• Provide administrative support for exam supervision and accreditation processes

Technical and Systems and Induction Training

• Manage Workday Learning Management System administration tasks, including but not limited to mass enrolments, course setup, reporting and updating course content.

• Assist Senior Learning and Development Specialists with the collation of content for marketing teams as required for award submissions and the like

• Run headcount reports in agreement with course owner.

• Conduct regular CPD reporting and tracking mandatory course completions

• Run regular new starter reports and allocate mandatory courses within Workday for new starters

• Work with Senior Learning and Development Specialists on initiatives relating to Marsh McLennan University

• Assist to develop process maps linked to training procedures

What you need to have:     

• Graduate with minimum 5 years’ experience in learning and development or training support roles

• Experience delivering virtual training and supporting Learning Management System administration

• Knowledge of insurance industry training preferred

• Strong instructional design and facilitation skills

• Familiarity with Workday Learning Management System and Microsoft Office suite

• Proficient in virtual training platforms (MS Teams, Zoom)

• Strong communication and interpersonal skills

• Ability to manage multiple tasks and work collaboratively

• Should be comfortable with 6.30am – 3.30pm shift

Eligibility Criteria:

• Minimum 12 months experience as Senior Specialist/Lead Specialist/Deputy Manager

• Should have at least “On Track” or equivalent rating in last appraisal

• Should not be under any Performance Continuity Plan, or had any official Disciplinary action within the last 3 months.

• Should not have applied for any other IJP within MCIPL in the last 3 months

What makes you stand out:

• Insurance certification from CII

• Post-Graduation/Certificate Courses in Insurance

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Disclaimer:

• Please note that relocation assistance will not be provided for this position.

• Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone.

• Mention your employee ID and official email address in the resume.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Experience Level

Senior Level