Customer Advocacy Manager

Management Trainee-HO & SUPPORT-Grievance Redressal

As a Management Trainee in the HO & SUPPORT-Grievance Redressal department, you will play a vital role in ensuring customer satisfaction and maintaining the bank's reputation. You will be part of a dynamic team, working closely with various departments to address customer concerns and provide effective solutions. This role offers a unique opportunity to learn about banking operations, customer service, and grievance management, while contributing to the bank's overall success.

• Handle customer grievances and complaints, ensuring timely and efficient resolution.
• Maintain accurate records of customer interactions and grievances.
• Conduct thorough investigations to identify the root causes of customer issues.
• Develop and implement strategies to prevent and minimize customer grievances.
• Collaborate with other departments to ensure a coordinated approach to grievance redressal.
• Provide regular updates and reports on the status of customer grievances to management.
• Ensure compliance with regulatory requirements and bank policies in grievance handling.
• Build strong relationships with customers and maintain a professional and empathetic approach.
• Assist in training and mentoring junior staff on customer service and grievance management.
• Stay updated with industry trends and best practices in customer grievance resolution.

• Bachelor's degree in Business Administration, Finance, or a related field.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving and analytical abilities, with attention to detail.
• Ability to work independently and manage multiple tasks effectively.
• Proficiency in Microsoft Office and customer relationship management (CRM) systems.
• Prior experience in customer service or banking operations is preferred.
• Knowledge of banking regulations and compliance standards is an asset.
• Willingness to learn and adapt to new processes and technologies.
• Strong work ethic and a commitment to delivering exceptional customer service.
• Ability to work in a fast-paced environment and manage time effectively.

Experience Level

Entry Level