How much salary can I expect as a Customer Experience Audit Manager in Mahindra And Mahindra Limited in Mumbai/Bombay?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Customer Experience Audit Manager in Mahindra And Mahindra Limited in Mumbai/Bombay?

The candidate should have completed the required education and people who have 8 to 10 years are eligible to apply for this job. You can apply for more jobs in Mumbai/Bombay to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

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Customer Experience Audit Manager

Mahindra And Mahindra Limited

Customer Experience Audit Manager

Mahindra And Mahindra Limited

Mumbai/Bombay

Not disclosed

Work from Office

Full Time

Min. 8 years

Job Description

Manager- Audits

Lead initiatives to enhance customer service, improve processes, and uphold our commitment to delivering exceptional experiences to our valued customers. With a solid background in marketing and a comprehensive understanding of customer experience dynamics in the automotive industry, this role is essential to maintain and elevate our standards.

Audit Customer Experience: - Coordinate with 3rd party auditing agencies to conduct regular audits of customer interactions and service delivery processes. - Analyze customer feedback and operational activities to identify areas for improvement. - Develop and implement strategies to address gaps and enhance satisfaction.
Lead and Mentor Teams: - Provide leadership and guidance to 3rd Party auditing teams - Conduct training and development sessions to foster a culture of excellence through internal or external resources. - Set clear performance expectations and provide constructive feedback.
Process Improvement: - Collaborate with various departments to streamline processes and remove inefficiencies. - Implement best practices and innovative approaches to improve customer satisfaction. - Monitor the effectiveness of new initiatives and adjust as necessary.
Communication: - Work closely with the Sales & Service departments to align customer experience strategies. - Ensure all customer-facing communication is consistent, clear, and engaging. - Oversee development of training & communication material aimed at enhancing the overall customer experience.
Reporting and Analytics: - Compile and present regular reports on customer satisfaction metrics and audit findings to the senior management. - Utilize data analytics to make informed decisions and measure the impact of implemented changes.

Experience: 8-10 years of experience in customer service, marketing, or customer experience roles within the automotive industry

Qualification: MBA in Marketing or related field