Field Operations Manager - Customer Care
Mahindra And Mahindra Limited
Work from Office
Full Time
Min. 12 yearsJob Description
Manager Field Ops., Customer Care
Responsibilities & Key Deliverables
Monitor & Improve Customer Experience parameters across the region - VoC, CSI, NPS.
Drive business across markets to improve Vehicle Retention, Spares & Accessories business Sale, Lubricants and other value added services / products.
Mentor the team in the allocated region for their continuous self development and coach them on IO Processes and Systems.
Keep the Distributor leadership team motivated and updated through timely communications.Coordinate with the distributor to implement processes across touchpoints.
Coordinate with markets on Quarterly NOCs and reconciliation of claimsMonitor and drive Service Actions & Reto-fitments
Ensure availability of tools, equipment and spare parts in the market
Capability Building of distributor and dealer personnel
Capture & share market insights
Preferred Industries
AutomobileEducation Qualification
Bachelor of Engineering; Bachelor of Engineering in Automobile; Bachelor of Engineering in MechanicalGeneral Experience
12-15 years of Customer Care managementCritical Experience
System Generated Core Skills
Project DevelopmentCustomer SatisfactionService OrientationCustomer SensitivityRelationship ManagementDealer ManagementManpower ManagementService StrategyTerritory Coverage OptimizationChannel DevelopmentProject Planning & ExecutionRisk AnalysisBusiness Process Improvement (BPI)Contract ManagementPerformance ManagementIncentive SchemesSalesCustomer ManagementFraud ManagementTrial ManagementTool ManagementTalent AcquisitionAuditingQuality ImprovementReportingManpower PlanningTraining & DevelopmentReview MechanismSystem Generated Secondary Skills
Capability BuildingProject ManagementSales SupportWarranty ManagementExperience Level
Mid LevelJob role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / Telesales
Customer Sales Representative
Careergate SolutionsWork from OfficeFull TimeAny experience
Basic English
Sales & Marketing Executive
Axis Max Life Insurance Company Limited
Field JobFull TimeMin. 1 yearNo English RequiredSales Executive
Advanced FMS and Security ServicesWork from OfficeFull TimeMin. 3 yearsBasic EnglishSales Promoter
Betterlife Horizons Private LimitedField JobFull TimeAny experienceNo English RequiredField Sales Executive
Nearby Technologies Pvt Ltd (Nearby)Field JobFull TimeMin. 6 monthsNo English Required
Direct Sales Outdoor Sales
Habitat PrimeField JobFull TimeMin. 6 monthsBasic EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 12 to 15 years are eligible to apply for this job. You can apply for more jobs in Mumbai/Bombay to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai/Bombay at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Mumbai/Bombay . Through apna, you can find jobs in 64 cities across India. Join NOW!