Manager - Field Operations and Sales Capability

Manager-Field Ops & Sales Capability

Relocation Assistance Offered Within Country
Job Number #172969 - Mumbai, Maharashtra, India

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

What is the purpose of this role?
You will play the role of creating and executing the capability roadmap for the field sales organization, in-line with CP India’s strategic priorities. You will also be responsible for driving sales effectiveness and GTMs.

Why is this exciting?

The role will help us build our sales capabilities in order to maximize on-the-job performance and consequently enable us to deliver exponential business growth. This would include identifying capability gaps for current role, as well as skills needed for the future, and ensuring that the right capability building interventions are rolled out, in house or externally. The role will also be the process owner for sales effectiveness, including sales incentives, rewards and recognition, process improvements and driving GTMs.

What would be the responsibilities for this role?

Sales Capability Roadmap Design

• Create and articulate a capability roadmap for the sales organization, in-line with the organization's strategic priorities 

• Work with EVP, Customer Development and HR towards creation and execution of the Sales Capability blueprint towards building a future ready sales organization.

Capability Needs Identification

• Work with EVP CD, CDTLs and HR to identify Functional Sales Capability competencies for the field-force across levels (from AM to Distributor Sales Representative) & channels (general trade, modern trade); Do extensive market working with groups across levels (AM to DSR) for an independent perspective on the capability gaps

• Partner with HR and Sales org to understand distinct AM and CDE R&Rs. Ensure that the functional capability assessment is anchored on these R&Rs

Training Content Design & Execution

• Create cutting-edge training content, in partnership with HR, to meet the functional competency gaps;  Explore and experiment with new and effective techniques and tools to deliver the programs based on the target audience (example-bite sized videos and selling stories for DSRs, ‘nudge platforms’ for competency building, using gamification techniques etc)

• Deployment of training programs in a timely manner.

• Constantly measure effectiveness of the training content dissemination to understand knowledge retention and also long term deployment of the learnings to improve on-job performance

• Partner with external vendors/ practitioners/ institutions wherever needed to design content and deliver trainings. Partner with internal experts to deliver some content in-house, as needed

• Create mechanisms for refreshers on trainings and programs for long term retention of learnings

Sales Effectiveness and GTMs

• Regularly review (daily/monthly) sales fundamentals (call, productivity, distribution, merchandising, and initiative, sales volume) to improve results

• Plan and implement KPIs, FAE, FFI, AFFI to drive sales efficiencies and growth

• Plan and implement GTMs

• Review sales processes, and find areas of improvement

What are the competencies and experiences required for this role?

• 7-10 years of CD experience, with at least 4-5 years in the field (IDT)

• Influencing and persuasion skills

• Coordination/ collaboration skills

• Project management skills

• Process orientation

• Digital mindset

Education:

Graduate/ MBA

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

#LI-Hybrid

Experience Level

Mid Level