Network & Svcs Operation Analyst

Network & Svcs Operation Analyst

Skill required: Network Billing Operations - Problem Management
Designation: Network & Svcs Operation Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Responsible for Bill Cycle checks by performing pre-bill run validations, Performa sample post bill run validations, generation and printing of Alt Media, ebill, etc. and loading of PDF invoices to the customer portal (Applicable to UB, GBP, DCS, Oracle, IES, and IBS-CLA & Canada bill cycles). Tools Development - Tooling/Requirements/ Work center balancing Analytics - Tech/Reporting Complex Billing Project Management - Escalation from front line to resolve complex billing issues Analyze and determine resolution actions of recurring billing issues Perform pre-bill validations and share anomalies with billing operations team Perform internal and external audits at periodic intervals & ensure adequate controls are in place for the observations identified. Analyze data as inputs to leadership presentations Determine and trigger required actions/coordinate with dispute agents for resolutions Perform bill verification and review as required Perform inquiries, receive calls from customers, sales account managers in regards to disputes, and electronic disputes for categories including US billing (i.e. UB New Products, MOW, and Legacy MOW, complex billing management, sapphire and dispute management) ü Perform Fraud investigation activities as required Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.
What are we looking for? • Analytical ability to organize, evaluate, and present complex data with excellent written and oral skills • Knowledge of telecommunications services • Stakeholder management skills • Effective communication skills • Knowledge in Microsoft Office including Outlook, Word, PowerPoint, and Visio Excel, Access, Project • SQL, Visual Studio experience • Ability to handle the critical situations and manage complexity • Customer service skills • PC literacy (Ability to work with data, transform and display data into reasonable and understandable format) • Time management skills – ability to track work independently and in timely manner • Negotiation skills to ensure customer satisfaction as well as satisfaction of AT&T internal processes and rules • Ability to communicate on different organizational levels, with different organizational audiences from different parts of the world. • Broader Project Management knowledge and/or Business Analysis Experience is big advantage • Demonstrates abilities to investigate and resolve billing inquires and billing disputes raised by internal/external customer • Ability to pay attention to detail, to make conscious effort to understand causes and to address all identified billing issues • Problem solver with very good analytical skills, able to spot issues that need to be deeply investigated
Roles and Responsibilities: • In this role you are required to do analysis and solving of lower-complexity problems • Your day-to-day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts • Analytical ability to organize, evaluate, and present complex data with excellent written and oral skills • Knowledge of telecommunications services • Stakeholder management skills • Effective communication skills • Knowledge in Microsoft Office including Outlook, Word, PowerPoint, and Visio Excel, Access, Project • SQL, Visual Studio experience • Ability to handle the critical situations and manage complexity • Customer service skills • PC literacy (Ability to work with data, transform and display data into reasonable and understandable format) • Time management skills – ability to track work independently and in timely manner • Negotiation skills to ensure customer satisfaction as well as satisfaction of AT&T internal processes and rules • Ability to communicate on different organizational levels, with different organizational audiences from different parts of the world. • Broader Project Management knowledge and/or Business Analysis Experience is big advantage • Demonstrates abilities to investigate and resolve billing inquires and billing disputes raised by internal/external customer • Ability to pay attention to detail, to make conscious effort to understand causes and to address all identified billing issues • Problem solver with very good analytical skills, able to spot issues that need to be deeply investigate