Operations Manager - Facilities Management

Operations Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

TITLE: Operations Manager

BUSINESS UNIT: Integrated Facilities Management

LOCATION: Pune

REPORTING TO: Account Director, IFM

DIRECT REPORTS: As assigned

POSITION GOALS

The Operations Manager will have responsibility for the management of a wide range of issues, from strategic contracts management to input on day-to-day operations for the region(North/West/South/East).  This Ops Manager will be familiar with the service structure, delivery of services as per SOW including responses to requests for assistance on Facilities Management issues from client staff.

DUTIES & RESPONSIBILITIES

• Lead the JLL site teams for the region in the delivery of facility management services.
• Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets.
• Support competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations on the most appropriate subcontractors.
• Responsible for Service Level Agreements and its implementation between JLL and its vendors.
• Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.
• Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors.
• Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between Client, JLL and its subcontractors.
• Ensure annual goals of savings in energy, operations and cost of maintenance.
• Ensure compliance of minimum wages acts for payments and statutory compliance through documentation and specialist professionals.
• Maintain all records for performance of facility management operations on Client site.
• Ensuring that the subcontractors are meeting their commitments on trainings.
• Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.
• Scheduled cross feedback from Client on our process to improve services level & satisfaction in organization.
• Train team members on all Quality policies & procedures.
• Audit through FMs/Site leads, the subcontractors on quality of materials & upkeep of the site.
• Conduct performance appraisals from time to time.
• Interface with the JLL HR and the Account Director for future trainings given to the site facility management team.
• Interface with client and Jones Lang LaSalle finance department to raise client billing / invoicing and follow up with the client representatives for the payments.
• Lead the JLL team during MMR with Client.
• Team management including Vendor team (onsite personnel)
• Preparation and submission of management reports/analysis as and when required by client
• Formulation and implementation of Policies & Procedures Including Annual Update of Operations Manual.
• Operational Risk Management.
• Oversee the update and implementation of Emergency Response plan; drills etc as required.
• Operational Audits and Compliance
• Escalation of Incidents/Problems
• Vendor & Contractor Management
• Moves, Adds & Change Management (MAC)

EMPLOYEE SPECIFICATIONS

• Graduate in any discipline
• 10 – 12 years’ experience in facilities management
• Tertiary qualifications in building management and/or business desirable
• Proven ability to lead a large team
• Proven ability to initiate and follow through with improvement initiatives

KEY PERFORMANCE MEASURES

• Meet or exceed best practice in provision of services through contracts
• Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the management.
• Effective management of the team.

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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