Operations Program Manager

Operations_Program Manager Vice President

Are you a strategic thinker, passionate about leading and delivering solutions to clients? You have found the right team!

As a Program owner within the Market Operations Platform Transformation team (MOPT), you will lead global transformation initiatives in a cross-functional setting. You will collaborate with Business, Product, Operations, and Technology teams worldwide to deliver outcomes aligned with the firm’s strategic objectives. You will manage complex, high-visibility programs end-to-end—developing integrated plans, managing dependencies, analyzing risks/benefits, and partnering with key stakeholders to deliver scalable, well-controlled solutions.

A top priority for this role is leading a high-performing, matrixed, multi-disciplinary team spanning Project/Program Management, Test Management, hands-on testers, and Business Analysts. You will set standards for delivery excellence, drive consistent test outcomes, and modernize testing practices—including expanded test automation and AI-enabled innovation—while maintaining strong engagement, transparency, and alignment with stakeholders.

Job Responsibilities

• Lead and develop a high-performing matrixed team (PMs, Test Managers, testers, BAs); set cadence and delivery culture.
• Own senior stakeholder engagement across Business, Product, Operations, and Technology; align outcomes, scope, priorities, and timelines.
• Manage fast-paced, complex cross-functional programs with material business impact.
• Partner with Ops/Tech/Product SMEs to design scalable operating models and solutions for strategic/regulatory initiatives.
• Define requirements/user stories; create test plans/scripts; oversee execution through sign-off.
• Drive test automation adoption (coverage, integration, reporting, metrics).
• Scale AI-enabled testing and productivity solutions with appropriate risk and controls.
• Establish governance, roles/responsibilities, and resourcing to ensure lifecycle coverage.
• Develop integrated plans; manage dependencies, milestones, and cross-workstream sequencing.
• Communicate progress, risks, and decisions; resolve issues and escalate as needed.
• Ensure adherence to Risk/Control and firmwide guidelines; model high-quality standards.

Required qualifications, capabilities and skills

• 10+ years of related Program Management experience.
• Demonstrated experience leading matrixed, multi-disciplinary teams, including setting objectives, managing performance, and driving standardized ways of working.
• Proven ability to manage senior stakeholders, influence decision-making, and drive alignment across competing priorities.
• Strong understanding of testing lifecycle and delivery practices (planning, execution, defect management, reporting, governance).
• Experience driving test automation strategy and adoption, including defining automation goals, coverage approach, and measurable quality outcomes.
• Demonstrated ability to lead through ambiguity and define a path forward for large-scale initiatives.
• Strong analytical/problem-solving skills and a track record of continuous improvement.
• Excellent verbal and written communication skills; ability to influence and align senior stakeholders across Business, Operations, Product, and Technology.
• Familiarity with Agile methodology and hands-on experience using JIRA and MS Office.

 

Preferred qualifications, capabilities and skills

• Demonstrated experience across Corporate & Investment Bank functions (Global Markets, Middle Office, and/or Securities Services) operating models and processes.
• Proven track record leading enterprise-scale, global platform and operating model transformations with measurable outcomes.
• Ability to drive end-to-end test strategy across multiple workstreams, including environment planning, test data coordination, and release readiness.
• Track record of improving quality metrics (e.g., defect leakage, cycle time, automation coverage/adoption, release predictability).
• Experience with AI-enabled quality engineering solutions or automation accelerators in an enterprise environment.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Executive Level