Order to Cash Operations Associate

Order to Cash Operations Associate

Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? To be responsible for the knowledge transfer in the areas of Systems, applications and activities that follow Cash application process. Responsible for documentation and changes thereof. Ensure that the necessary guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Play a key role in the team, being the link between the team and TL and ensure that adequate process knowledge is developed and be the first point of contact for all members. Act as a back for the TL. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for? Cash application • Experience in carrying out Cash allocation ad Cash application activities for American and European countries - B2B/B2C collections • Check daily on incoming payments and apply cash manually • Request for query for remittance and issues • Prepare reports on Unidentified, Unapplied cash and other relevant report • Should know the importance of documentations in place and compliance towards it. • Escalate complex issues to the appropriate team and follow up until resolution. • Maintain service level agreements (SLAs) and key performance indicators (KPIs) such as response time and customer satisfaction. • Identify recurring issues and provide inputs for process improvement. • Ensure adherence to company policies, data privacy, and compliance standards. • Contribute to team meetings and training sessions for knowledge sharing • Bachelor’s / Master’s degree in Commerce, Finance, Accounting. • Flexible to work in shifts • Knowledge of SAP, Oracle and High radius is an added advantage • Excellent communication skills, verbal and written • Strong interpersonal and problem-solving abilities. • Customer-oriented mindset with empathy and patience.
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts