Senior Analyst - Order to Cash Operations

Order to Cash Operations Senior Analyst

Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Senior Analyst
Qualifications:BCom
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Key Responsibilities: Manage and Process open Deductions • Review, validate, and process customer deductions (pricing, trade promotions, logistics, etc.). • Partner with AR and Sales teams to resolve invalid deductions and recover revenue. • Track aging deductions and perform root cause analysis for repetitive issues. • Maintain deduction tracker and ensure proper documentation for audit readiness. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for? • Supervise daily task allocation, queue monitoring, and quality checks. • Ensure accurate processing of invoices, cash applications, or deductions as per SLA. • Review and validate reports, trackers, and reconciliations prepared by team members. • Support month-end closing and reporting activities. • Escalate critical issues timely and ensure closure through follow-ups. • Share best practices and automation opportunities to streamline and improvise process • Provide on-the-job training and knowledge sharing within the team. 5-8 years of experience •• Proficiency in MS Office (Excel, Outlook, Word) and CRM platforms. • Ability to multitask and manage time efficiently. • Analytical thinking and attention to detail. • Strong knowledge of Order to Cash processes – Billing, Deductions, and Cash Application. • Experience working on ERP systems (SAP, Oracle, Workday, or similar). • Excellent communication and stakeholder management skills. • Strong analytical, problem-solving, and decision-making abilities. • Ability to manage cross-cultural teams in global environments. • Advanced Excel and Power BI reporting skills preferred. • Familiarity with automation tools is an advantage.
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts