IT Operations Support Engineer

PA26FSOPRQ3002

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Summary**

This role involves supporting the operational processes and infrastructure for critical financial systems, ensuring their stability, performance, and security within SS&C Technologies (S) Pte. Ltd.

Job Responsibilities**

* Perform daily operational checks and monitoring of financial applications and systems.
* Troubleshoot and resolve production issues, escalating complex problems to appropriate teams.
* Execute scheduled maintenance tasks, system upgrades, and patching activities.
* Document operational procedures, system configurations, and incident resolutions.
* Assist in the deployment and configuration of new software releases and enhancements.
* Participate in on-call rotation to provide 24/7 support for critical systems.
* Collaborate with development, QA, and infrastructure teams to ensure smooth system operations.
* Contribute to continuous improvement initiatives for operational efficiency and reliability.
* Maintain compliance with internal policies and regulatory requirements.

Job Qualifications**

* Bachelor's degree in Computer Science, Information Technology, or a related field.
* 1-3 years of experience in an IT operations or support role, preferably within the financial services industry.
* Familiarity with operating systems (Windows Server, Linux) and database technologies (SQL Server, Oracle).
* Basic understanding of networking concepts and infrastructure components.
* Experience with monitoring tools and incident management systems.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work effectively in a fast-paced and dynamic environment.
* Singaporean Citizen or Permanent Resident preferred.

 

 

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

 

 

 

 

 

 

 

 

 

 

Applications will be accepted on an ongoing basis until the position is filled.

 

 

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Experience Level

Mid Level