Product Delivery Manager - Credit Card Authorizations

Product Delivery Manager - Card Authorizations

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Credit Card Authorizations Team, you will drive the successful delivery of complex product initiatives that advances the firm's business goals. Your strong analytical reasoning and adaptability will enable you to navigate ambiguity and change, ensuring product initiatives remain aligned with strategic objectives. With exceptional communication and stakeholder management skills, you will build productive relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to operational planning and risk management strategies, ensuring the highest standards of quality and professionalism in service delivery.
Job responsibilities

• Develop and execute comprehensive project plans, integrating technical requirements, resource allocation, and timelines.
• Lead and manage complex technical and product initiatives to ensure alignment with strategic business objectives.
• Facilitate project breakdown sessions and synchronize plans with product roadmaps, escalating risks and issues as needed.
• Ensure disciplined use and hygiene of project management tools (e.g., JIRA, Jira Align) and maintain up-to-date documentation.
• Create and manage release calendars and schedules, coordinating across development, QA, operations, and business teams.
• Serve as the primary point of contact for program and release activities, ensuring stakeholder alignment and readiness.
• Oversee change controls and maintain accurate records of release notes, change logs, and lessons learned.
• Manage intake for new initiatives and cross-team dependencies, facilitating meetings and documenting outcomes.
• Provide regular, concise status reporting and executive-level updates on delivery progress, risks, and mitigation actions.
• Lead and mentor a high-performing team of project managers and delivery specialists, setting clear goals and monitoring performance.
• Support quarterly and capacity planning across product, engineering, and finance teams, fostering a collaborative team culture.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Proven experience in project management within a financial institution or credit card industry.
• Strong technical and product expertise; ability to translate business requirements into actionable project plans.
• Proficiency in agile methodologies and tools, including Jira and Jira Align.
• Excellent organizational and time management skills; ability to manage multiple initiatives simultaneously.
• Strong analytical and problem-solving skills, with experience in reporting, analytics, and dashboard creation.
• Exceptional communication and public speaking skills; ability to engage and influence senior leadership and stakeholders.
• Demonstrated team leadership and people management skills.

• Ability to work collaboratively and build strong relationships across teams.

   

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Mid Level