Product Manager - After Sales and Service Digitization

Product Manager - After Sales and Service Process Digitization

Responsibilities & Key Deliverables

• Enabling achievement of business objectives through effective management of the After Sales and Service Digitization platform.
• End-to-end product ownership of the After Sales and Service DMS function within auto sector.
• Defining the vision for the platform and building the operational roadmap to achieve the vision.
• Managing product backlog & requirements.
• Understanding & representing dealer needs while demonstrating subject matter expertise in dealer After Sales operations.
• Driving operational excellence for the platform while ensuring highest quality standards.
• Driving adoption & effective usage of the platform amongst various user groups.
• Ensuring adherence to regulatory & compliance requirements.
• Responsible for functional analysis and documentation of requirements including logics, designs, visualisations etc. with the functional teams
• Driving sprint planning & requirement grooming with the development team
• Supporting development team with technical documentation
• Involvement in testing & validating acceptance criteria and signing off for deployment
• Building & implementing go to market strategy for new processes / platforms
• Supporting user trainings & workshops in event of major changes
• Measuring user satisfaction and soliciting feedback for product improvement
• Working on advanced analytics and AI-driven use cases
• Functional areas covered: After Sales and Service Processes Digitization

Experience

• 6-7 years of experience in product management across After Sales and Service domain in automotive industry.

Industry Preferred

Qualifications

BE Telecommunication / Computer IT with certification in network professional

General Requirements

• Informed on industry trends, emerging technologies, and competitor strategies in After Sales. 
• Exposure to and knowledge of dealer After Sales and Service operations in the auto business
• Strong communication and analytics skills
• Excellent stakeholder management & collaboration skills
• Ability to work in a complex & dynamic environment

Our commitment to Diversity, Equity, and Inclusion

At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.

Experience Level

Mid Level