Program/Project Management Lead

Program/Project Management Lead

Project Role : Program/Project Management Lead
Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.
Must have skills : Service Transition
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Program or Project Management Lead, a typical day involves overseeing the comprehensive delivery of programs or projects to ensure alignment with business objectives. This role requires defining the scope of projects clearly and continuously monitoring the progress of deliverables to maintain quality and timeliness. The position demands active communication with various stakeholders to manage their expectations, address any arising issues, and ensure successful outcomes. The role is dynamic, involving coordination across different teams and adapting plans as necessary to meet evolving business needs and challenges.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the planning and execution of project activities to ensure timely delivery.
- Facilitate effective communication channels among stakeholders to promote transparency and alignment.
- Monitor project risks and implement mitigation strategies to minimize impact on deliverables.
- Support the development and mentoring of junior team members to enhance overall team capability.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Transition.
- Strong capability in managing project scope, timelines, and resource allocation.
- Experience in stakeholder engagement and expectation management.
- Ability to identify and resolve project-related challenges efficiently.
- Skilled in coordinating cross-functional teams to achieve project goals.
- Competence in risk assessment and implementation of mitigation plans.

Additional Information:
- The candidate should have minimum 8 years of experience in Service Transition.
- This position is based at our M2B - STPI location.
- A 15 years full time education is required.