Quality Engineer - Contact Centre Testing

Quality Engineer

Project Role : Quality Engineer
Project Role Description : Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated scripts and supports data and environment configuration. Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing process.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Quality Engineer, a typical day involves collaborating with a diverse team to design and implement comprehensive solutions that span multiple disciplines. The role focuses on integrating various components within the ecosystem to enhance delivery speed and maintain high standards throughout the application lifecycle. Daily activities include executing continuous testing processes that cover security, application programming interfaces, and regression scenarios. The position also involves developing and maintaining automation strategies and scripts, managing data and environment configurations, and actively engaging in code reviews. Monitoring and reporting defects are integral to supporting ongoing improvements in the testing workflow, ensuring the overall quality of the product.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and delivery of quality solutions.
- Assist in the development and refinement of testing frameworks to improve efficiency and coverage.
- Support junior team members by sharing knowledge and providing guidance on best practices.
- Continuously monitor testing processes and suggest enhancements to optimize performance and reliability.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Contact Center Implementation.
- Experience with automation tools and scripting to develop and maintain test automation suites.
- Strong understanding of continuous testing methodologies including security, API, and regression testing.
- Familiarity with environment and data configuration management to support testing activities.
- Ability to participate effectively in code reviews and defect tracking to enhance product quality.

Additional Information:
- The candidate should have minimum 2 years of experience in Cloud Contact Center Implementation.
- This position is based at our Mumbai office.
- A 15 years full time education is required.