Retail Relationship Manager

Job Purpose

Direct Reports (Position Title)

Resources

1. The primary objective of the Relationship Manager is to drive client engagement and contribute to the growth of the Leasing business, specifically focusing on either of the following products - Plant & Commercial Machinery, Healthcare & IT Assets and Employee Car Leasing business. This role aims to build and nurture strong relationships with clients, identify new business opportunities, and support the overall expansion of the leasing portfolio. The Relationship Manager will work under the Regional Sales Manager to understand client needs, propose customized leasing solutions, and actively participate in lead generation activities.

Direct: 

Indirect Team Size (Onrolls):

Book Size: INR XX

Net interest income: 

Main Accountabilities

Qualifications & Experience

• Minimum Degree: Postgraduate/Graduate in Business Management/ Engineering / Finance / Commerce
• Minimum Years/type of experience:3-5 years

Competencies:

• Customer Focus
• Influence
• Collaboration
• Financial acumen
• Risk management
• Speed
• Meritocracy
• Tech Quotient
• Adaptability
• Integrity
• Resilience
• Agility

Functional Competencies

• Sales 
• Relationship Management
• Team Management

Key Decisions taken -

•  Identifying and prioritizing new business opportunities.
• Managing and leading the sales team, including recruitment, training, and grooming of resources.

P&L and Portfolio Growth:

• Take responsibility for the P&L and growth of the Leasing business for Plant & Commercial Machinery, Healthcare & IT Assets and Employee Car Leasing business within the region.
• Identify opportunities and implement strategies to grow the portfolio in the small and medium Enterprises sector.

New Business Opportunities:

• Develop and nurture relationships with potential clients, OEMs, and key regional stakeholders of the OEMs.

Customer Relationship Management:

• Build and maintain strong relationships with key clients.
• Collaborate with clients to understand their equipment leasing needs and propose custom solutions.

Team Management:

• Lead and manage a team of Area Sales managers and Relationship Managers, ensuring alignment with the growth agenda.
• Optimize team productivity and ensure the achievement of team results.
• Lead and supervise the Sales team, Recruit, train, and groom quality resources to enhance presentation and selling skills.

Networking and Market Intelligence:

• Build and maintain a strong network within the region's corporate sector and key stakeholders of OE Manufacturers. 
• Develop market intelligence capabilities to identify trends and opportunities.
• Eye for Competitive intelligence

Lead Generation:

• Develop and implement lead generation strategies.
• Lead the team into building a strong pipeline of potential leads for conversion into business.
• Align with the team on ground lead generation activities to drive sales.