Research Analyst - Product Optimization and Customer Success

Research Analyst for Product Optimization, Customer Success (APAC)

Job Description

Objective:

To play a key role within the Product Optimization Customer Success team of APAC which conducts (i) consumer-driven product testing and (ii) AI-enabled product testing using our proprietary AIPD tool. The main requirements are to (i) ensure operational efficiency through cross-collaboration and timely project management and (ii) analyze & report survey results, thereby generating actionable sensory-related insights for clients. This role will significantly support the PO CS APAC team to ensure data accuracy, timely project execution, effective client communication and insightful reporting thereby enabling repeat product testing business from clients across the APAC region.

Key Responsibilities:

• Operational management of custom Product Testing studies – liaising effectively with project management, data processing and data science teams.
• Ensure data accuracy, consistency and timely management throughout the study.
• Collaborate with cross-functional teams to ensure smooth execution.
• Utilize statistical & analytical tools to enhance data interpretation and visualization.
• Develop insightful reports to effectively communicate findings & recommendations.
• Liaise with regional paneling teams to conduct product profiling of AIPD studies.
• Run AIPD survey reports on Sensory Link platform.
• Convert platform data into insightful AIPD reports and recommendations.
• Train future team members on AIPD processes / survey report generation.
• Develop AIPD case study decks to assist sales teams with their pitches.

Qualifications

Qualifications & Skills:

• Excellent communication skills to engage effectively with clients.
• High attention to detail to ensure research accuracy and data integrity.
• Time management and organizational skills to handle multiple projects effectively.
• Ability to work independently while collaborating effectively with teams.
• Ability to effectively run AIPD studies including report generation.
• Necessary grasp of tools & techniques within product testing to be able to effectively implement them for insight generation.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion