Senior Service Management Analyst

Senior Analyst - Service Management

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. 

Responsibilities:
- Perform troubleshooting of incoming customer incidents.
- Troubleshoot medium to complex incidents, employing advanced techniques such as debugging and collaboration with engineering, infrastructure team and DBAs to derive root cause analysis (RCA).
- Collaborate with teams to resolve technical issues and provide timely updates to customers.
- Participate in knowledge sharing to improve support capabilities and process efficiency.

Knowledge:

-Strong knowledge of database (Oracle / SQL PLSQL),

- Strong knowledge of Linux operating system and Shell scripting.

- Debugging knowledge.

- Basic understanding of Java, programing knowledge.

- Working knowledge of Informix database is considered a plus.
- Strong understanding of incident management and technical troubleshooting.
- Knowledge of debugging and RCA techniques for resolving complex incidents.
- Familiarity with engineering and DBA processes for incident resolution.

Skills:
- Strong problem-solving and analytical skills.
- Effective communication skills for interacting with customers and technical teams.
- Ability to handle multiple incidents concurrently, ensuring efficient resolution.

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

Experience Level

Senior Level