Senior Delivery Manager

Senior Delivery Leader, India Ship Team

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Delivery Leader, India Ship Team

What does a successful Head of Senior Delivery Leader - India SHIP Lead do?

As a Senior Delivery Leader, you will work within high-priority fintech engineering squads to improve how teams plan, deliver, and release software. You will partner with engineering and product leaders across platform, data, artificial intelligence (AI), and core banking programs to strengthen flow, quality, dependency management, and decision-making discipline. Your work will improve predictability, reduce rework, and help teams ship better software in controlled delivery environments

What you’ll do:

• Coach engineering squads and leaders on practical Scrum, Kanban, extreme programming (XP), backlog health, work-in-progress (WIP) limits, work slicing, estimation, planning, and continuous improvement practices
• Facilitate program increment (PI) planning, dependency resolution, risk tracking, retrospectives, and delivery reviews across platform, data, AI, and core banking programs
• Use flow metrics, cycle time, escaped defects, predictability, blocked time, and rework analysis to identify delivery constraints and drive corrective action
• Improve engineering and product collaboration so teams make smaller decisions faster while maintaining financial, operational, and regulatory controls
• Build practical coaching playbooks for distributed teams working on legacy modernization and fintech platform programs
• Partner with stakeholders to improve delivery transparency, clarify dependencies, and strengthen execution discipline across squads
• Reinforce agile mechanisms that measurably improve shipping outcomes, delivery quality, and release consistency
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

What you will need to have:

• 6+ years of experience in agile delivery, engineering program leadership, delivery coaching, or transformation support within financial services technology, fintech, or complex enterprise software environments
• 5+ years of experience facilitating Scrum, Kanban, PI planning, risk tracking, dependency management, retrospectives, and delivery reviews for software engineering teams
• 5+ years of experience using flow metrics, cycle time, blocked time, escaped defects, rework analysis, and predictability measures to improve team delivery performance
• 4+ years of experience partnering with engineering and product teams to improve planning, quality, release discipline, and decision-making in regulated or operationally complex environments
• SAFe Program Consultant certification or similar agile certification, or equivalent combination of education, related experience and/or military experience
• Bachelor's degree in Business, Engineering, Information Systems, Computer Science, or a related field, or equivalent combination of education, related experience and/or military experience

What would be great to have:

• Experience coaching distributed teams working on legacy modernization, platform engineering, data, or AI programs
• Experience improving work-in-progress controls, dependency visibility, and cycle time within high-pressure delivery environments
• Experience supporting delivery in payments, banking technology, or other regulated software domains

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Experience Level

Senior Level