Senior Project Manager - Market Operations Transformation

Senior Project Manager

We are seeking an experienced Project Manager to lead cross-functional change across Corporate and Investment Banking Market Operations, with a focus on transformation, operating model uplift, and platform modernization. You will promote delivery from discovery through production, partnering with operations, technology, product, controls, and compliance. Join us to enhance efficiency, strengthen control, and elevate client outcomes.

Job Summary:

As a Senior Project Manager within Market Operations, you will lead complex, multi-workstream initiatives that modernize processes, platforms, and controls. You will coordinate across operations, technology, product, and risk partners to deliver measurable outcomes and improved client experiences. You will establish disciplined governance, ensure readiness for go-live, and sustain transparent execution and reporting.

Job Responsibilities:

• Own end-to-end planning for multi-workstream initiatives, covering scope, timelines, RAID, dependencies, resources, and budgets.
• Drive disciplined execution and delivery reporting across programs.
• Run governance forums (PWG/SteerCo) and facilitate timely stakeholder decisions.
• Publish data-driven status updates and transparent metrics.
• Manage escalations proactively to unblock delivery and mitigate risks.
• Design target operating models in partnership with operations.
• Streamline controls and standardize rules across products and regions.
• Automate workflows using low-code tools to improve STP, cycle times, and defect rates.
• Orchestrate SIT and UAT with cross-functional teams.
• Secure business sign-offs and readiness checkpoints for cutover and go-live.
• Communicate complex topics clearly and concisely to senior stakeholders and partners.

Required qualifications, capabilities and skills:

• Bring 8+ years of project management and business analysis experience.
• Demonstrate a track record delivering multi-stakeholder, cross-region programs with formal governance and measurable outcomes.
• Apply working knowledge of markets products and post-trade processes (e.g., Credit, FX, Rates, Equities/ETD/OTC), including trade lifecycles, confirmations, settlement, and reporting obligations.
• Lead operational, process, or organizational design efforts and associated change management activities.
• Leverage strong analytical skills and attention to detail to synthesize complex data and inform decision-making.
• Communicate effectively while building relationships and influencing outcomes across diverse stakeholder groups.
• Collaborate with operations, technology, product, controls, and compliance to drive aligned delivery.

Preferred qualifications, capabilities and skills:

• Demonstrate Markets/Market Operations or regulatory reporting change experience (e.g., EMIR, CFTC, SEC, ESMA, FCA, HKMA, MAS, ASIC, SFTR).
• Drive scope, schedule, and quality with disciplined execution and transparent metrics.
• Structure ambiguous problems and use data to prioritize and resolve issues.
• Tailor communications for senior leaders and simplify complex regulatory and technical topics.
• Bring operations, technology, and control partners together to build trust and shared accountability.
• Deliver platform modernization initiatives within Markets Operations.
• Design target operating models across products and regions to enable scale and control.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Senior Level