Senior Service Support Coordinator - Project Documentation & Operations

Service Support Senior Coordinator

Service Support Senior Coordinator – Projects Location & Role

• Location: Mumbai, India | Job Type: Full-Time (Office) | Department: Service Operations

Experience

• 2–5 years of experience in project coordination, service operations, or HVAC/data centre projects
• Experience in managing project documentation lifecycle (L2 to L4, SAT, ISAT, and HOTO) for large-scale projects

Job Summary

• Support the Liquid Cooling project team in preparation, coordination, and delivery of L2 to ISAT documentation and HOTO activities for COLO hyperscale sites in Mumbai, ensuring timely execution, compliance, and customer satisfaction

Key Responsibilities Project Coordination

• Coordinate with engineering, site teams, and vendors for project execution activities
• Track project progress, timelines, and deliverables across multiple sites
• Support manpower planning, material readiness, and execution coordination
• Ensure effective communication across cross-functional teams

Documentation Management (Core Responsibility)

• Coordinate preparation of L2 to L4, SAT, ISAT documentation and HOTO handover packages
• Maintain document registers, trackers, and submission schedules
• Track document status and ensure timely submission and approvals
• Validate completeness and accuracy of documentation as per project requirements
• Ensure document version control, traceability, and audit readiness

Handover & Compliance

• Coordinate preparation of final handover documentation including drawings, test reports, and commissioning records
• Support smooth HOTO execution with complete documentation and approvals
• Ensure compliance with customer specifications and company standards

Service Support & Operations

• Support preventive maintenance planning and service coordination activities
• Track service requests, SLA adherence, and escalation closures
• Assist in implementation of service bulletins and corrective actions

Reporting & Tracking

• Prepare MOMs, action trackers, and project status reports
• Monitor pending actions and follow up for timely closure
• Provide regular updates to management and project stakeholders

Customer & Stakeholder Coordination

• Act as point of contact for documentation-related customer interactions
• Support customer submissions, review comments, and approval tracking
• Coordinate with internal teams and vendors for issue resolution

Preferred Criteria

• Diploma or Bachelor’s Degree
• Strong proficiency in MS Excel, documentation tools, and reporting systems
• Good coordination, communication, and organizational skills
• Experience in project documentation control and audit compliance

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS:  Safety.  Integrity.  Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

 

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

 Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Experience Level

Senior Level