Customer Service Executive
Kotak Mahindra BankMumbai/Bombay
Not disclosed
Job Description
Sky Service CCU - RM-Sky Channel-Customer Service
PFB Job Description for your reference.
Eligibility Criteria
- Minimum 2 years tenured in system.
- Expert in process knowledge, good communication skill and email drafting.
- No Blackspot / Warning letter / Memo & Behavioral issue.
Key Responsibilities
- Handling customers queries on email as well as on calls.
- Providing resolution with positive and C360 mindset.
- Maintain FTR & NPS as per SOP Target.
- Performance oriented.
Job role
Work locationThane, 1461-Thane-Neptune Elements-Kisan Nagar-MAH, NEPTUNE ELEMENTS – 3RD FLOOR, PLOT NO – F3, S3/1, ROAD NO 22, Mumbai, Maharashtra, India
DepartmentCustomer Support
Role / CategoryCustomer Support - Non Voice
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 2 years
About company
NameKotak Mahindra Bank
Job posted by Kotak Mahindra Bank
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