Kotak Mahindra Bank

Customer Service Executive

Kotak Mahindra Bank
Mumbai/Bombay
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

Sky Service CCU - RM-Sky Channel-Customer Service

PFB Job Description for your reference.

Eligibility Criteria

  • Minimum 2 years tenured in system.
  • Expert in process knowledge, good communication skill and email drafting.
  • No Blackspot / Warning letter / Memo & Behavioral issue.

Key Responsibilities

  • Handling customers queries on email as well as on calls.
  • Providing resolution with positive and C360 mindset.
  • Maintain FTR & NPS as per SOP Target.
  • Performance oriented.

Job role

Work location
Work locationThane, 1461-Thane-Neptune Elements-Kisan Nagar-MAH, NEPTUNE ELEMENTS – 3RD FLOOR, PLOT NO – F3, S3/1, ROAD NO 22, Mumbai, Maharashtra, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Non Voice
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameKotak Mahindra Bank
Job posted by Kotak Mahindra Bank

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