Soft Services Coordinator

Soft Services Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description

Facility Executive / Coordinator – Soft Services (Corporate Office)

Position Title: Facility Executive / Coordinator – Soft Services

Department: Facilities Management / Administration

Location: Corporate Office

Reporting To: Assistant Manager – Soft Services / Facilities Manager

Job Purpose

To support and coordinate daily soft service operations within the corporate office, ensuring smooth functioning of housekeeping, pantry, cafeteria, hygiene, employee support services, and vendor coordination while maintaining workplace standards and employee satisfaction.

Key Responsibilities

Soft Services Coordination

• Coordinate day-to-day housekeeping, pantry, cafeteria, pest control, and office support activities.
• Ensure cleanliness and hygiene standards are maintained across workstations, meeting rooms, washrooms, common areas, and pantries.
• Conduct regular floor inspections and report observations for corrective actions.

Vendor & Staff Coordination

• Coordinate with housekeeping, pantry, and cafeteria vendors for daily operations.
• Monitor attendance, grooming, and deployment of support staff.
• Follow up with vendors for timely completion of assigned tasks and complaint closures.

Pantry & Cafeteria Support

• Monitor pantry consumables and ensure adequate stock availability.
• Support cafeteria operations including food service coordination, hygiene monitoring, and employee feedback management.
• Ensure proper upkeep of pantry and dining areas.

Complaint Handling & Employee Support

• Attend and coordinate closure of employee complaints related to soft services.
• Ensure timely response to service requests and escalation handling.
• Support meeting room arrangements and office event requirements.

Hygiene & Safety

• Ensure hygiene standards are maintained throughout office premises.
• Coordinate periodic pest control activities and follow-up actions.
• Ensure waste disposal practices are followed as per company guidelines.

Inventory & Documentation

• Maintain records of consumables, vendor attendance, complaints, and daily checklists.
• Update soft service trackers and operational reports.
• Support invoice verification and documentation related to vendors and consumables.

Coordination & Reporting

• Coordinate with internal teams and vendors for smooth facility operations.
• Share daily updates and operational reports with reporting manager.
• Assist during audits, inspections, and emergency situations when required.

Desired Candidate Profile

• Graduate in any discipline.
• 2–5 years of experience in soft services, administration, or facility management operations.
• Basic understanding of housekeeping and workplace operations.
• Good communication and coordination skills.
• Ability to handle vendors and employee concerns professionally.
• Proficiency in MS Office and email communication.

Key Skills

• Soft Services Coordination
• Housekeeping Management
• Vendor Coordination
• Pantry & Cafeteria Support
• Complaint Handling
• Workplace Hygiene
• Team Coordination
• Inventory Tracking
• MIS Reporting
• Customer Service

Preferred Industry

Corporate Offices / Facilities Management / IFM Services / Hospitality / Commercial Real Estate

Working Conditions

• Corporate office environment with regular floor inspections.
• Flexibility to support office operations, events, and emergency requirements when needed.

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.