Insurance Operations Specialist - French Language

Specialist - Insurance Operations (French Language Specialist)

Company:

Victor

Description:

We are seeking a talented individual to join our Insurance Operations team at Victor, a Marsh Business. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist - Insurance Operations (Grade C2) - French Language expert

We’re seeking an individual who is prepared to handle complex and varied insurance tasks. This person will have the opportunity to gain an understanding of agency management, product distribution, underwriting and/or claims procedures that enhance growth and profit.

We will count on you to:

Process Management:

• Contribute to agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives.
• Maintain a basic understanding of the core aspects of relevant Insurance and related legislation.
• Complete all training related activities when assigned.
• Ensure all production and quality targets are met.
• Communicate status of work, any issues with team managers and manager on time.
• Familiar with process steps and guidelines, ensuring tasks are processed according to established procedures.
• Responsible for the quality of data and the overall delivery process.
• Engage in user acceptance testing (UAT) of system changes to verify accuracy and consistency of outcomes.
• Contribute insights and suggestions to leadership for ongoing process enhancements.
• Support team members by stepping in during peak times or when colleagues are unavailable to maintain business continuity.

Compliance, Regulatory and Procedural Responsibilities

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues, and the business interests of the company.
• Appropriate usage of systems to monitor, record and retain information.
• Demonstrate clear understanding of regulatory requirements.
• Proactively ensure compliance with regulatory and risks framework.
• Adhere to policies, guidelines, and operating procedures.
• Continuously update and maintain relevant knowledge and expertise. Identify and evaluate risks appropriately. Recognize how own actions impact on compliance.

What you need to have:     

• French Language certification (B2) is mandatory, fluent in French.
• Should be able to read, write and speak in French
• Exhibit exceptional attention to detail, strong analytical skills, creativity, intellectual curiosity, effective communication abilities, and excellent time management.
• Collaborate effectively within a team to address customer and stakeholder needs.
• Uphold organizational values in alignment with the specific requirements of the role.
• Provide excellent customer service and communication skills.
• Demonstrate the ability to prioritize tasks and manage multiple responsibilities during high-demand periods.
• Acquire knowledge through hands-on training and practical experience.
• Good command over spoken and written English.
• 3-6 years of work experience.
• Graduate in any stream.
• Available to work in shifts: 2.30pm – 11.30pm & 6.30pm – 3.30am.\
• Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint, Outlook, MS Teams).

What makes you stand out

• Insurance certification(s)
• Post-graduation/certificate courses in insurance.
• Prior experience with insurance processes.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, customers, and communities.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Experience Level

Mid Level