Field Service Manager - Projects

Supervisor Field Service - Projects

Manager – Field Service (Projects) Experience

• 10–12 years of experience in HVAC piping design, chilled water systems, plumbing, fire line systems, and HVAC controls
• Strong experience in managing large-scale data centre cooling projects and multidisciplinary teams

Job Summary

• Lead end-to-end delivery, strategy, and execution of liquid cooling projects for data centres, ensuring quality, cost, timeline, and customer satisfaction

Key Responsibilities Project Delivery & Leadership

• Lead multiple liquid cooling projects from concept to commissioning across locations
• Drive project planning, resource allocation, and execution strategy
• Manage cross-functional teams (Mechanical, Electrical, Manufacturing, Vendors)
• Ensure adherence to timelines, budgets, and contractual deliverables
• Interface with customers for technical discussions, escalations, and project updates

Design & Technical Governance

• Provide technical leadership in design of chilled water piping systems, including sizing, layout, and material selection
• Review and approve engineering designs, calculations, and drawings
• Ensure compliance with industry standards (ASHRAE, ASME) and best practices
• Drive design optimization for performance, cost, and efficiency

Testing, Quality & Compliance

• Define validation strategy and oversee system performance testing
• Ensure quality control, safety compliance, and audit readiness
• Drive continuous improvement through performance analysis and lessons learned

Service & Operations Management

• Oversee preventive maintenance, troubleshooting, and field issue resolution across projects
• Ensure SLA adherence and effective escalation management
• Drive implementation of service bulletins and reliability improvements
• Monitor system performance and operational efficiency

Team Management & Development

• Lead, mentor, and develop engineering teams across projects
• Drive capability building, training, and performance management
• Ensure effective coordination between site, design, and support teams

Business & Stakeholder Management

• Support business growth through client engagement and project delivery excellence
• Manage vendor coordination, cost control, and commercial alignment
• Ensure customer satisfaction and long-term relationship management

Preferred Criteria

• Bachelor’s/Master’s Degree in Mechanical or Thermal Engineering
• Strong knowledge of piping codes and standards (ASHRAE, ASME)
• Expertise in tools: AutoCAD, Revit, CAESAR II, BIM platforms
• Experience in data centre cooling / liquid cooling systems (CDU/XDU preferred)
• Strong leadership, decision-making, and stakeholder management skills
• Proven track record in managing large-scale project delivery

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS:  Safety.  Integrity.  Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

 

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

 Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Experience Level

Mid Level