Technical Account Manager

Technical Account Manager

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Key Responsibilities

Client Experience & Service Excellence

• Contribute to a proactive service culture by improving responsiveness and issue follow-through.
• Support client satisfaction tracking, including NPS-related initiatives.
• Help improve issue resolution timelines and internal coordination for client asks.
• Monitor service requests, recurring concerns, and client feedback themes.
• Support onboarding execution and help ensure client satisfaction indicators remain positive.

Commercial & Relationship Support

• Develop understanding of customer context, account baseline, and service expectations.
• Support client retention through dependable operational performance and stakeholder coordination.
• Assist in identifying client needs and opportunities that may support account growth.
• Partner with relevant teams on onboarding and account support activities.

Quality & Operational Stability

• Track and report defect escape metrics and major incident trends.
• Support investigation and follow-up of Sev1/Sev2 issues.
• Contribute to actions that improve platform/application stability and release reliability.
• Assist in proactive monitoring and infrastructure-related improvement initiatives.
• Support implementation tracking for reliability actions, including monitoring and refresh plans.

Tooling, Automation & Scale

• Identify repetitive/manual tasks suitable for tooling or AI-based automation.
• Develop or support implementation of simple, scalable internal tools and one-click solutions.
• Document use cases, benefits, and standard operating procedures for adopted tools.
• Promote adoption of reusable utilities, runbooks, and process accelerators across the team.
• Share best practices and efficiency improvements with team members.

Team Enablement & Documentation

• Prepare operational reports, dashboards, and review materials.
• Create and maintain runbooks, process documents, and execution checklists.
• Support knowledge sharing to improve team-wide efficiency and consistency.
• Contribute to continuous improvement initiatives across delivery and operations.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. 

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Experience Level

Mid Level