Agency Lending Operations Team Lead

Trading Services Manager III

Join a high-impact Agency Lending team that keeps global markets moving through precise trade support and disciplined execution. You’ll lead critical settlement and post-trade workflows while building a culture of accountability and continuous improvement. Make a measurable difference for clients and partners through strong controls, clear communication, and results-driven leadership.

As an Agency Lending Operations Team Lead within Agency Lending Operations, you drive day-to-day delivery across settlements, contract compare, reference data, and billing while meeting firm priorities. You lead and develop a high-performing team that operates with strong controls, clear governance, and a client-first mindset. You partner with internal and external stakeholders to resolve issues quickly, improve processes, and consistently meet deadlines.

Job responsibilities

• Deliver solutions aligned to client, customer, and stakeholder needs and firm priorities.
• Drive team performance by setting clear expectations and sustaining high standards.
• Build a high-performing team that consistently delivers accurate and timely results.
• Foster an inclusive environment where every team member contributes at full potential.
• Coach team members to learn, grow, and achieve development goals.
• Provide timely, actionable feedback to improve performance and capability.
• Support career development through ongoing guidance and engagement.
• Ensure daily operations run within defined risk, control, and service parameters.
• Align operational priorities to broader business strategy and execution goals.
• Communicate effectively and influence partners upstream to improve outcomes.
• Prioritize work and deliver results to achieve business objectives.
  
  Required qualifications, capabilities, and skills.
• Lead day-to-day Agency Lending trade management/settlements operations with hands-on ownership.
• Demonstrate working knowledge of capital markets and post-trade operational processes.
• Execute under pressure while meeting stringent deadlines and service-level expectations.
• Communicate clearly in writing and verbally with internal teams and external stakeholders.
• Identify issues, escalate appropriately, and drive timely resolution to closure.
• Improve processes and procedures to enhance quality, controls, and productivity.
• Collaborate across teams to deliver solutions that meet client/customer/stakeholder needs.

Preferred qualifications, capabilities, and skills

• Apply knowledge of trade life cycle and settlements to strengthen accuracy and risk controls.
• Motivate teams across geographies to deliver consistent outcomes.
• Adapt quickly to change and manage transitions with minimal disruption.
• Build strong relationships with diverse groups and senior executives.
• Demonstrate logical reasoning and structured problem-solving in operational scenarios.
• Manage people effectively through coaching, feedback, and performance management.
• Exhibit strong business writing and professional English communication skills.

Experience Level

Senior Level