Vice President - Product Manager, Sales Experience Platform (Service Cloud)

Vice President- Asset Management - Product Manager Sales Experience Platform (Service Cloud )

You are a strategic thinker passionate about driving solutions in Product Management. You have found the right team.

As a Product Management Professional within our Asset Management Marketing Group, you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment. You will leverage your expertise to challenge the status quo, break down barriers, and foster a culture of continuous improvement. Your will inspire cross-functional teams to deliver bold, customer-centric solutions that set new standards in the industry.

Job Responsibilities 

• Lead the entire product lifecycle, from planning to execution and continuous improvement.
• Manage risk and achieve ambitious business growth targets.
• Inspire, coach, and mentor a high-performing product team.
• Champion best practices in solution design, market research, prototyping, and product adoption.
• Be accountable for product performance and invest in enhancements that deliver business value.
• Monitor market trends and conduct competitive analysis to identify growth opportunities.
• Build strong partnerships with business leaders to drive adoption and maximize impact.
• Own and drive the Service Cloud implementation roadmap, including email-to-case and channel integration.
• Build seamless integrations between sales and service organizations using Salesforce features.
• Optimize workflows and enhance customer experience through digital channel and voice channel integration.
• Collaborate globally with diverse teams to deliver impactful solutions.

Required qualifications, capabilities and skills

• Demonstrate relevant experience delivering innovative products, projects, or technology applications.
• Show a strong track record of driving transformation and business growth.
• Possess deep expertise in the Salesforce platform and ecosystem, especially Service Cloud.
• Lead end-to-end Salesforce Service Cloud implementations and successful deployments.
• Architect solutions that automate workflows and boost agent productivity.
• Translate complex AI concepts into actionable sales strategies.
• Influence and drive adoption of product lifecycle activities from discovery to value management.
• Lead organizational change and manage stakeholders across functions and geographies.
• Drive alignment and execution across teams.
• Work cross-functionally and globally with diverse product and business teams.
• Deliver seamless user experiences and impactful solutions.

Preferred qualifications, capabilities and skills

• Advanced knowledge of Salesforce Service Cloud and digital channel integration.
• Experience with AI-driven sales strategies.
• Strong leadership and mentoring abilities.
• Proven success in managing global teams.
• Expertise in workflow automation and agent productivity.
• Experience in competitive market analysis.
• Ability to drive organizational change and stakeholder alignment.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Executive Level