Deputy Manager - IT End User Support and Project Management

Deputy Manager

End User Support Management 1. Delivery of end-user support services across designated BU sites 
Supervise on-ground support managed by vendor for hardware and software services
2. Monitor and ensure Group IT & Cyber compliance on user devices
3. Monitor ticket resolution, drive incident/request management, and manage chronic issue escalations
4. Perform routine IT health checks and drive closure of user-reported incidents and requests
5.  Ensure timely resolution of noncompliance issues
6. IT Hardware & Software asset management - Distribution & Control
7. Support site lead in AV & Cellular network deployment and maintenance at site Project Management
1. Support in ensuring site readiness for group Digital & Group IT initiatives, IT local network deployment and maintanence
1. Support the rollout and upgrade of Digital Transformaion/ Business application projects
2. Support project deployment and execution
3. Support in UAT, deployment and end-user training for major rollouts
4. Provide post-go-live support and manage escalations
5. Support digital transformation initiatives, business application deployments and cyber security projects/ policies at site
IT Procurement  1. Support in DPR budget preparation of upcoming mines for total mine life project & operation
2. Work on AMCs and renewals of services before the annual budget activity, providing input to the Site IT Head
3. Generating PR / NIS / SES / CheckList / CJPC / NFA / UD Clearnace / Material Requisition Slip / Material Outward Process / Material Inward process / RGPs / NRGPs, etc
4. Following up with the TC for timely release of purchase orders (POs)/service orders (SOs)
5. Regularly follow up with respective vendors/OEMs/Partners to ensure timely delivery of materials
6. Follow up on Invoices with all respective vendors, ISPs, and the tower vendor (monthly) to ensure timely payment
7. Support in arrangement of Payment to Vendors, along with Reconciliation of Accounts for any gaps highlighted by the Vendor / our F&A team
8. Supports IT head in Annual budget excercise
9. Conduct quality checks and inspections for all company IT materials received at Site
10. Handles IT material issuance and receipt as needed from the Stores
11. Ensure 5S compliance for housekeeping in the IT area (server room, NDC, UPS, IT store room) Telecom Support
1. Support Site lead in ensuring Uninterrupted NR MPLS links & Lease lines, Broadband etc.
2. Support Site lead in magnaging Hot lines, Landline, Fax Facility etc.
3. Coordinate with site users to provide day-to-day support for telecom mobile services

BCA/MCA/B.Tech/M.Tech - In computer Science/Information Technology/Information systems

 8 to 10 years of IT experience

Experience Level

Senior Level