Manager - Telecom Voice Core Operations

Manager -TM - Voice Core Ops

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

 

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

 

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

 

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

 

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

TM- NLD/ILD

Job Level/ Designation

Manager

Function / Department

Core

Location

Muzaffarpur

Hiring Manager

Core Head

Job Purpose

• The purpose of the role is to handle field operations activities related to NLD/ILD. Support all types of regulatory and security audits compliance from BSNL and NLD/ILD point of view

Key Result Areas/Accountabilities

• Network uptime of all NLD core equipments at circle to be 99.995%
• Reduction of P1/P2/P3 outages by 25% (YoY) by driving required stakeholders for necessary optimization
• Any outage of NLD to have exact RCA
• Extend immediate all filed support for NLD and enterprise nodes
• All LD PoI TT to beattended immediately
• Identify gaps in LD POI and followup to fix them
• . Keep track on NLD / ILD KPI for cirlce and work towards its improvement
• CSR - 99.98%, ASR >  40% for NLD, 30% > for ILD. 
•  Improvement in each of NLD KPI / Reduction in failures by 30% Q4 Avg vs Q1 Avg.
•  Daily tracking of all NLD reports and immediate action for any deviation B5.
• Follow up with other operators in circle for any KPI deviation of VI LD connectivity  

Core Competencies, Knowledge, Experience

• Good Knowledge of Packet Core & WiFi operations including protocol & call flows.
• Good  understanding of Hardware management and Networking
• Experience on cloud infrastructure and related technologies will be added advantage.
• Excellent communication, inter-personal & managerial skills
• Strong troubleshooting skills
• Risk assessment ability

Must have technical / professional qualifications

• Preferred qualification in B.E/B.Tech(Electronic & Communication). CCNA/CCNP & Knowledge in Cloud Technology or Cloud related certification would be added advantage.
• Should have 5+ years of experience overall in telecom Domain.

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Experience Level

Mid Level