Associate Center Manager

Job Title: Associate Centre Manager – Cultfit

About the Role

The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member

experience, driving sales performance, and ensuring operational excellence. This role requires strong

ownership, customer centricity, and a passion for creating an energetic, service-driven fitness

environment.

Key Responsibilities

1. Sales & Business Growth

● Own monthly targets for memberships, renewals, and upsells.

● Drive walk-in/trial conversions through effective consultations.

● Manage the entire membership conversion process with clean, consistent, and timely

documentation via the portal.

2. Centre Operations Management

● Ensure smooth daily operations using the prescribed checklist tools.

● Oversee class schedules, trainer punctuality, and session readiness.

● Conduct daily facility audits to maintain cleanliness, safety, and brand standards.

● Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.

● Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

● Build strong rapport with members to create a welcoming, community-driven environment.

● Resolve escalations and ensure a smooth before/during/after-class experience.

● Capture and document feedback from members and trainers for continuous improvement.

● Uphold Cultfit’s service quality and act as the primary representative of the centre.

What Success Looks Like

● Meeting/exceeding sales and conversion targets.

● A consistently smooth, compliant, and high-performing centre.

● High member satisfaction, retention, and NPS.

● Strong centre ambience, audit scores, and operational excellence.

Qualifications & Skills

● Bachelor’s/Diploma degree.

● 06M–1 years of experience in sales, operations, hospitality, retail, or service roles.

● Strong communication and customer-handling skills.

● High ownership and problem-solving ability.

● Good to have: Passion for fitness, wellbeing, and community building.