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Customer Service Executive - Heavy Commercial Vehicle Finance Sales

Tata Capital Finance Ltd

Customer Service Executive - Heavy Commercial Vehicle Finance Sales

Tata Capital Finance Ltd

Nagar

Not disclosed

Work from Office

Full Time

Any experience

Job Description

Customer Service Executive - HCV Finance - Motor Finance - Sales - Thane - Ace Business Centre (3rd Floor) - CSE

Key Accountabilities:

Lead Generation

Generates lead for deals through interactions with DSE or through channel partners/open market

Customer Relationship Management

End to end customer relationship management including explaining product offerings and resolving sales queries
Cross-selling product offerings to customers
Educates customer with information to build their understanding of issues and capabilities
Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management

Maintaining relationship with assigned dealer

Deal Processing

Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
Internal Stakeholder Management
Interact with operations and credit team in order to ensure smooth processing of loan applications

KPIs:

Units Disbursed
1^st EMI Resolution
RC Collection

Qualification: Any Graduate

Experience: 0-2 years’ work experience only in Vehicle Sales

Skills & Competencies

Functional Competencies

Communication Skill
Negotiation Skill
Market/Industry Knowledge
Analytical Skill
Product Knowledge

Behavioural Competencies

Execution Excellence
Customer Centricity

Job role

Work locationThane, Thane - Ace Business Centre (3rd Floor), ACE BUSINESS CENTRE, 301, 3RD FLOOR, BEHIND NAVNEET MOTORS, GOKUL NAGAR THANEWEST MAHARASHTRA., India