Customer Service Escalation Representative
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 2 yearsJob Description
Escalation Representative-Comm. Bank HO & Support-Customer Service
Job Description
Job Role
• Working towards resolution of customer concerns and closing loop with customers
• Attending cases which are from MD’s Desk / Other Senior Management of the Organization
• Liaise with Department / Division Heads and be a customer advocate in resolving the cases
• Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed.
•
Requirements
• Has customer centricity (Keeps the Customer First) in all perspective
• Has good communication skills (written and verbal)
• Has sound process / product knowledge
• Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure / implementation
Job role
Job requirements
About company
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The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Nagar to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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