Deputy Manager - Operations

Deputy Manager - Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

• Strong client communication.
• Manage team and new opportunities3. Flexible with shifts
• Ensuring Operations KRA - Internal/External Service level agreement are met
• Drive brainwave initiative in the team
• Understand and abide by the importance of discipline, punctuality & protocol
• Conduct monthly 1o1
• Address any people issues on timely basis
• Employee Engagement activities
• Represent Operations for Internal and external audits
• Managing TAT and Quality SLAs

Preferred candidate from a BPO/BPM industry

Qualifications

Graduation

Experience Level

Mid Level